Patient Flow Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves working as part of the Patient Flow Team to manage patient movement across two hospital sites. The post holder will work closely with clinical and operational teams to optimize bed usage and ensure smooth patient transitions. Key duties include internal and external reporting, managing calls, administration, and booking patient transport. The role requires flexibility, excellent communication, and the ability to work under pressure in a 24/7 rotational shift pattern.
Key responsibilities
- Comply with Bed Management protocols.
- Converse directly with General Practitioners regarding patient admissions and organise emergency transport.
- Provide accurate and concise information for bed meetings and daily sitreps.
- Liaise with ward staff regarding discharges, delays, and potential outliers.
- Update the Capacity Management System and circulate bed escalation emails.
Essential criteria
- 5 GCSE's or equivalent
- NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
- Clerical experience or Experience of dealing with the general public
- Experience of working as part of a team
- Effective written and verbal communication
- Good customer service
- Computer and keyboard skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Wirral University Teaching Hospitals NHS Trust
Patient Flow Clerk
The closing date is 28 September 2026
Job summary
An exciting Opportunity has arisen to be a part of our pivotal Patient Flow Team
We are seeking highly motivated individuals who like to work in a fast paced environment, to join our busy 24 /7 Patient Flow Team , to assist in the day to day operational management of patient flow across the Trust, which covers two sites .
The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation.
The post demands excellent communication skills , as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills.
Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high pressure environment.
The post involves high level of calls, administration duties , internal and external reporting , booking patient transport and use of hospital IT systems, therefore ability to work well under pressure and meet deadlines is essential.
The post holder will be required to work on a rotational basis including nights, weekends and holidays.
Hours cover early, late and night shifts
Main duties of the job
o Comply with Bed Management prot
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