Patient Administrator (Diagnostics)
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a Band 3 Patient Administrator providing a comprehensive, patient-focused reception service in the Outpatient department at Chelsea and Westminster Hospital. The post holder will support high-quality healthcare delivery by welcoming patients, providing administrative support, and liaising between patients, doctors, and other healthcare professionals. It requires a friendly, self-motivated individual with excellent communication and customer service skills, comfortable working in a busy and demanding environment.
Key responsibilities
- Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
- Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
- Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
- Update patient details on PAS as appropriate, checking all demographic details on arrival or departure.
- Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters.
- Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face.
Essential criteria
- GCSE English and Maths or equivalent
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
- Competent working knowledge of windows based computer systems
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
- Knowledge of filing systems
- Able to file accurately and pay attention to detail
- Excellent interpersonal skills.
- A cheerful and helpful manner when dealing with patients and other staff
- Work well as part of a team
- Show initiative and the ability to plan and deliver work to deadlines without close supervision.
- Able to solve problems and work in a logical methodical manner
- Able to calm difficult situations.
- Smart and professional appearance
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Chelsea and Westminster Hospital NHS Foundation Trust
Patient Administrator (Diagnostics)
The closing date is 01 October 2026
Job summary
Chelsea and Westminster Hospital Site
Band 3 Patient Administrator - Patient Access- 8AM - 6PM
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient department.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individ
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