111 Health Advisor - Croydon
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Hours / week
- 37.5
- Posted
- 22/09/2026
- Closes
- 30/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The 111 Health Advisor role involves handling urgent and non-urgent calls, assessing patient needs, and providing guidance following established protocols. You will use a patient management system to accurately record information and ensure details are directed to appropriate healthcare professionals. The role requires managing sensitive information with discretion and communicating empathetically with callers, adapting to various situations. You will maintain control of calls to ensure efficiency while prioritizing patient care and safety.
Key responsibilities
- Efficiently handle and assess urgent and non-urgent calls from patients, healthcare professionals, and external agencies.
- Follow established protocols and procedures to assess patient needs and provide guidance, escalating where necessary.
- Confidently use the patient management system to accurately record and relay essential information for clinical assessment.
- Manage complex, sensitive, and confidential information regarding a patient's condition with professionalism and discretion.
- Communicate with empathy and reassurance, demonstrating a caring and supportive approach to all callers.
- Maintain control of calls to ensure efficiency while prioritising patient care and safety.
Essential criteria
- Minimum of 3 GCSEs or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
London Ambulance Service NHS Trust
111 Health Advisor - Croydon
The closing date is 30 September 2026
Job summary
Do you want to make a difference?
Do you like working as part of a supportive and motivated team?
Would you like to develop your career with the London Ambulance Service?
Would you like generous NHS Benefits for shopping , outings and holidays; 27 annual leave days (plus 8 days bank holiday) and NHS Pension?
If you answered yes to these questions, then this is your chance to come along and join our 111 Health advisor team!
The London Ambulance Service 111 team welcomes candidates with excellent customer service skills , enjoys working as part of a team and is motivated to help people.
Shift patterns/hours available:
Evenings and Weekends - 30 and 37.5 hours p/w. You must be able to work between 16:00 to 02:00 on Weekdays (Monday to Friday) and between 06:00-02:00 on Weekends (Saturday and Sunday). You will also be required to work 2.5 weekends out of 4.
Weekend Only - Only 15 hour p/w. You must be able to work anytime between 06:00 to 02:00 every weekend (Saturday and Sunday)
Overnight - 37.5 hours p/w only. You must be able to work between the hours of 20:00 to 08:00 throughout the week.(Monday to Sunday) and you will be required to work 2.5 weekends out of 4.
Proposed assessment date: w/c 28th September
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