Secretary/Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 23/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This full-time Band 3 Secretary/Administrator role provides comprehensive administrative and reception support within Community Care Services. The post holder will be a key point of contact for patients, service users, carers, and health professionals, ensuring effective and confidential information management. Responsibilities include supervising administrative staff, allocating tasks, and supporting clinical and operational teams. Candidates should have administrative experience, strong IT, organisational, and communication skills, and an NVQ Level 3 in Business Administration or equivalent.
Essential criteria
- NVQ Level 3 in Business Administration or equivalent
- Educated to GCSE standard or equivalent
Desirable criteria
- OCR or equivalent
- Customer Service Qualification
- Knowledge/experience
- IT literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner.
- Ability to plan, prioritise and schedule own work.
- Able to work flexibly in accordance with service needs
- Ability to develop databases
- Computerised information systems
- Demonstrable knowledge of supervising other secretarial/administrative staff
- Keyboard / Word Processing / Data Input
- Good communicator (verbal/written)
- Good organisational and interpersonal skills
- Ability and willingness to travel across the Trust
- Values
- Continuous improvement - committed to making improvements to our services for the benefit of all.
- Accountability - taking ownership to anticipate, develop and deliver high quality care.
- Respect - how we treat others in an inclusive and supportive way.
- Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
- Support - actively supporting others with compassion and courage.
- NVQ Level 3 in Business Administration or equivalent
- Educated to GCSE standard or equivalent
- OCR or equivalent
- Customer Service Qualification
- Knowledge/experience
- IT literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner.
- Ability to plan, prioritise and schedule own work.
- Able to work flexibly in accordance with service needs
- Ability to develop databases
- Computerised information systems
- Demonstrable knowledge of supervising other secretarial/administrative staff
- Keyboard / Word Processing / Data Input
- Good communicator (verbal/written)
- Good organisational and interpersonal skills
- Ability and willingness to travel across the Trust
- Values
- Continuous improvement - committed to making improvements to our services for the benefit of all.
- Accountability - taking ownership to anticipate, develop and deliver high quality care.
- Respect - how we treat others in an inclusive and supportive way.
- Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
- Support - actively supporting others with compassion and courage.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 32d
Plenty of time to prepare a strong application.
Full advert · preview
Mersey Care NHS Foundation Trust
Secretary/Administrator
The closing date is 23 October 2026
Job summary
An internal opportunity has arisen for one full-time Band 3 Secretary/Administrator within Community Care Services at Mersey Care NHS Foundation Trust.
This role provides a comprehensive, high-quality administrative and reception support service, acting as a key point of contact for patients, service users,carers,and health professionals. The post holder will support clinical and operational teams to ensure the effective,timelyand confidential management of information and access to services.
The post holder will have responsibility for supervising administrative staff, allocating tasks and supporting the smooth running of the service
You will have experience working in an administrative role, ideally within the NHS or a healthcare setting, with strong IT, organisationaland communication skills. You will be able to manage competing demands, work accurately with confidentialinformation,and provide a high standard of customer service.
An NVQ Level 3 in Business Administration or equivalent experience is essential. Experience of patient administration systems and working in a busy office environment is desirable.
Main duties of the job
Supervisory responsibilitiesAct as first point of contact, providing reception services for patients, carers,staffand visitor
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