MHSPA Mental Health Advisor
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 18/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a Mental Health Advisor within the 24/7 Mental Health Single Point of Access (SPA). You will provide first-line advice and support to people in distress, carers, and professionals via phone, email, and future text-based enquiries. The position involves responding to complex queries, assisting with triage, and managing sensitive situations, requiring empathy, resilience, and strong communication skills. It's a fast-paced and rewarding role focused on improving mental health care.
Key responsibilities
- Provide compassionate, first-line advice and support to people in distress, carers, and professionals.
- Respond to calls, emails, and future text-based enquiries.
- Assist with triage alongside clinical colleagues.
- Manage sensitive and high-pressure situations.
- Ensure accurate recording of information.
Essential criteria
- Minimum of 5 GCSEs (one of which must be English Language and one Maths) or equivalent.
- NVQ level 3 in Health & Social Care or equivalent.
- Understanding of mental health presentations, causes and treatments.
- Previous experience of working in a mental health setting.
- Experience of working with the public over the phone.
- Working as part of a team.
- Mandatory Training up-to-date (internal).
- IT literate - specifically in the MS office suite of programmes.
- A high level of both written and spoken English language.
- Ability to understand and respond appropriately to complex call queries.
- Excellent communication skills including common courtesy and customer service listening skills.
- Excellent telephone manner.
- Ability to use own initiative and problem solve.
- IT literate - specifically in the MS office suite of programmes.
- Ability to type quickly and accurately.
- Ability to work under pressure.
- Flexible & Positive attitude to work
- Punctual Good attendance record.
- Ability to be empathetic.
- Availability to work a shift rota covering 24 hours a day, 7 days a week 365 days a year.
Desirable criteria
- A-Levels / Diploma / Degree.
- Degree in Health Related subject.
- Evidence of accredited courses in mental health practice or related career pathway
- Working within a Mental Health Trust as HCA / Community Support worker.
- Working within a NHS organisation.
- Lived experience of mental health.
- Ability to communicate in a second language.
- Knowledge of RiO patient record system.
- Evidence of self-development
- Evidence of assisting others to develop
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
West London NHS Trust
MHSPA Mental Health Advisor
The closing date is 18 September 2026
Job summary
The role of Mental Health Advisor (Telephone Support) offers an exciting opportunity to make a real difference every day. You'll be at the heart of our 24/7 Mental Health Single Point of Access (SPA), providing compassionate, first-line advice and support to people in distress, as well as carers and professionals seeking guidance.
Using your strong communication and customer service skills, you'll respond to calls, emails, and future text-based enquiries, helping individuals feel heard, safe, and supported.
This is a fast-paced, varied, and rewarding role for someone who thrives under pressure, enjoys helping others, and is passionate about improving mental health care
Main duties of the job
The West London NHS Trust Single Point of Access (SPA) provides 24/7 mental health support for people in crisis, as well as carers and professionals seeking advice.
As a Mental Health Advisor, you'll be the first point of contact for individuals reaching out for help. You'll provide advice, support, and information by phone and email, helping people stay safe and access the right care when they need it most.
Working alongside clinical colleagues, you'll assist with triage, manage sensitive and high-pressure situations, and ensure accurate recording of information. You'l
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.