Booking & Scheduling Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working, Compressed hours
- Posted
- 03/09/2026
- Closes
- 10/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves managing waiting lists, booking appointments for patients, and handling general enquiries on the appointments line. The clerk will work collaboratively with the directorate team to balance capacity and demand, ensuring efficient scheduling. It requires strong organisational skills, attention to detail, and excellent communication to provide high-quality customer service to patients.
Essential criteria
- Numeracy & Literacy (A-C)
Desirable criteria
- Customer care NVQ level 2 or equivalent experience
- ECDL
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Ability to deal effectively with confrontational/challenging situations
- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures
- Booking & Scheduling/Theatre Scheduling background
- An understanding of NHS targets
- Good knowledge of computer systems and ability to transfer information accurately
- A good understanding of confidentiality/data protection
- Numeracy & Literacy (A-C)
- Customer care NVQ level 2 or equivalent experience
- ECDL
- Be able to prioritise own workload and work to deadlines
- Ability to work under pressure
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Ability to deal effectively with confrontational/challenging situations
- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures
- Booking & Scheduling/Theatre Scheduling background
- An understanding of NHS targets
- Good knowledge of computer systems and ability to transfer information accurately
- A good understanding of confidentiality/data protection
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Northern Care Alliance NHS Foundation Trust
Booking & Scheduling Clerk
The closing date is 10 September 2026
Job summary
An exciting opportunity has opened up to join our team.
With demand on our services at an all time high the role our department provides has never been more critical.
Team Members are required to work on a rota system to cover
8.00am - 6.00pm Monday - Friday
We will give you:
- The chance to make a difference to people in our local communities
- A mix of both office and home-working on a rota basis once training completed
- A range of Monday to Friday shifts
- Career development opportunities
Main duties of the job
As a Booking Clerk your main duties will cover:
- Managing waiting lists by priority and date order
- Booking those next on the list to a date and time that suits them
- Answering and signposting general enquiries from patients calling our appointments line
- Working collaboratively with the directorate team to ensure the capacity & demand balance is right
- Organising your workload to meet our KPI's
To do this we need you to:
- Be able to prioritise your workload effectively
- Pride yourself on being organised
- Have an excellent eye for detail
- Be confident using a computer and Microsoft Office (in particular Excel)
- Have an excellent telephone manner
- Be able to communicate effectively an
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