Knowledge Services Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 09/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
The Library and Knowledge Services team at William Harvey Hospital is seeking a Knowledge Services Officer. This role involves being the first point of contact for staff and students, managing document supply, and training users on resource access. The officer will also support Clinical Librarians and lead various projects. Strong customer service, administrative, and IT skills are essential for this evolving service.
Essential criteria
- Five GCSEs at grade C or above or 4-9 or equivalent including Maths and English
- Evidence of continued professional development and life-long learning
Desirable criteria
- Vocational qualification in Library and Information Studies or other relevant discipline
- Working towards Certification membership of the Chartered Institute of Library & Information Professionals
- Skills and experience
- Experience of working in a customer centred environment
- IT knowledge and skills including use of MS Office and social media
- Understanding and handling complex user requests.
- Training individuals or small groups
- Receive and convey complex, sensitive information requests accurately
- Knowledge of library administration procedures
- Experience working in a health -related library
- Familiar with complex database software
- Use of academic databases, journals and other information resources
- Training library users in effective use of information resources
- Governance
- Experience of collecting data on service or business use
- Experience of preparing for Health and Safety audits
- Understanding of legislation with particular relevance to library work, such as copyright, intellectual property and data protection
- Awareness of current issues impacting on Library and Knowledge Services provision
- Other
- Upholds and models the Trust values
- Physically fit in order to be able to lift and shelve books at various heights. Equipment is available to assist
- Ability to occasionally travel between sites
- Five GCSEs at grade C or above or 4-9 or equivalent including Maths and English
- Evidence of continued professional development and life-long learning
- Vocational qualification in Library and Information Studies or other relevant discipline
- Working towards Certification membership of the Chartered Institute of Library & Information Professionals
- Skills and experience
- Experience of working in a customer centred environment
- IT knowledge and skills including use of MS Office and social media
- Understanding and handling complex user requests.
- Training individuals or small groups
- Receive and convey complex, sensitive information requests accurately
- Knowledge of library administration procedures
- Experience working in a health -related library
- Familiar with complex database software
- Use of academic databases, journals and other information resources
- Training library users in effective use of information resources
- Governance
- Experience of collecting data on service or business use
- Experience of preparing for Health and Safety audits
- Understanding of legislation with particular relevance to library work, such as copyright, intellectual property and data protection
- Awareness of current issues impacting on Library and Knowledge Services provision
- Other
- Upholds and models the Trust values
- Physically fit in order to be able to lift and shelve books at various heights. Equipment is available to assist
- Ability to occasionally travel between sites
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
East Kent Hospitals University NHS Foundation Trust
Knowledge Services Officer
The closing date is 09 September 2026
Job summary
The Library and Knowledge Services team are looking for a new Knowledge Services Officer to work with us at William Harvey Hospital, Ashford and across the Trust. The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services. The service has recently changed direction and we need new team members to join us on the journey. This is an opportunity to contribute to established work and help create a service to fit the future of EKHUFT.
Main duties of the job
The Library and Knowledge Services team provide expert knowledge, evidence and support to empower staff to provide the best care, treatment and services.
The Knowledge Services Officer will be the first point of contact for staff and students at William Harvey Hospital. You will be responsible for document supply, training users in accessing digital and physical resources and supporting the Clinical Librarians in their work. You will also have the opportunity to lead on various projects and groups across the LKS team. You will need to be friendly, approachable and open to new ideas and ways of working. While previous experience of library work is desirable, it is more important to have strong
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