Wheelchair Service Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 25/08/2026
- Closes
- 06/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is a key administrative role supporting the delivery of a high-quality, patient-centred Wheelchair and Specialist Seating Service. The successful candidate will be the first point of contact for patients, carers, and professionals, managing enquiries efficiently. Responsibilities include processing referrals, maintaining patient records, coordinating equipment orders, and arranging repairs. The role requires strong organisational skills and attention to detail to ensure patients receive the right equipment at the right time. This is an opportunity for an experienced administrator in a busy healthcare environment.
Essential criteria
- 5 GCSEs at Grade C or above or equivalent (including English Language)
- RSA 1 typing or equivalent knowledge gained through experience
- Experience of using computerised database packages
- At least 2 years experience of working in an office environment
- Experience of dealing with confidential and sensitive issues and awareness of the need for discretion
- Ability to communicate clearly and effectively, both verbally and in writing with patients, colleagues and organisations
- Ability to communicate with people with disabilities where there may be barriers to communication
- Attention to detail
- Ability to work flexibly to meet the needs of the service
- Ability to prioritise a competing and demanding workload
- A good working knowledge of IT systems and software, including Microsoft Word and Outlook
- A working knowledge of office procedures
- Ability to deal with stressful situations within a supportive environment
- Ability to work effectively as part of a team
Desirable criteria
- Experience of minute taking
- Knowledge of wheelchair products
- Experience of working in a healthcare/NHS setting
- Knowledge of medical terminology
- 5 GCSEs at Grade C or above or equivalent (including English Language)
- RSA 1 typing or equivalent knowledge gained through experience
- Experience of using computerised database packages
- At least 2 years experience of working in an office environment
- Experience of dealing with confidential and sensitive issues and awareness of the need for discretion
- Ability to communicate clearly and effectively, both verbally and in writing with patients, colleagues and organisations
- Ability to communicate with people with disabilities where there may be barriers to communication
- Attention to detail
- Ability to work flexibly to meet the needs of the service
- Ability to prioritise a competing and demanding workload
- A good working knowledge of IT systems and software, including Microsoft Word and Outlook
- A working knowledge of office procedures
- Ability to deal with stressful situations within a supportive environment
- Ability to work effectively as part of a team
- Experience of minute taking
- Knowledge of wheelchair products
- Experience of working in a healthcare/NHS setting
- Knowledge of medical terminology
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 0d
Applications close soon — apply now if this is a fit.
Full advert · preview
Sussex Community NHS Foundation Trust
Wheelchair Service Administrator
The closing date is 06 September 2026
Job summary
We are seeking an organised and proactive Wheelchair Service Administrator to join our Wheelchair and Specialist Seating Service. This is a key administrative role supporting the delivery of a high-quality, patient-centred service for wheelchair users across Sussex.
The successful candidate will act as the first point of contact for patients, carers, healthcare professionals and external contractors, providing excellent customer service and ensuring enquiries are managed efficiently and professionally. The role involves processing referrals, maintaining accurate patient records, coordinating equipment orders, arranging repairs and deliveries, and supporting the day-to-day administration of the service.
Working closely with therapists, engineers and the wheelchair maintenance contractor, you will play an important role in ensuring patients receive the right equipment at the right time. You will need strong organisational skills, attention to detail, and the ability to prioritise a varied workload while maintaining high standards of confidentiality and data quality.
This is an excellent opportunity for an experienced administrator who enjoys working in a busy healthcare environment and is committed to delivering outstanding service to patients and
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