Patient Administrator A&E Department
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a Patient Administrator in the busy A&E Department at West Middlesex Hospital. The successful candidate will provide comprehensive patient-focused administrative support to a multi-disciplinary team, working autonomously and as part of a team. Duties include liaising with patients and healthcare professionals, managing appointments, and maintaining patient records. The position requires working various shifts, including weekends and bank holidays.
Key responsibilities
- Provide comprehensive patient-focused administrative service to a multi-disciplinary team in A&E.
- Liaise with consultants and other admin staff regarding patient appointments, referrals, and discharge summaries.
- Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
- Prepare for clinics by ensuring all relevant documentation is available and notes are prepared.
- Use Trust computer systems (e.g., PAS, CRT) to manage clinic lists, track medical case notes, and register new referrals.
- Provide specific advice to patients upon booking-in and ensure all patient information is up to date.
Essential criteria
- GCSE English and Maths or equivalent
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
- Knowledge of filing systems
- Excellent interpersonal skills.
- A cheerful and helpful manner when dealing with patients and other staff
- Work well as part of a team
- Able to calm difficult situations.
- Smart and professional appearance
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Chelsea and Westminster Hospital NHS Foundation Trust
Patient Administrator A&E Department
The closing date is 21 September 2026
Job summary
Patient Administrator A&E Department
Monday- Sunday, weekends and bank holidays. Must be able to do all the shifts
06.30 - 17.00
10.30-21.00
17.00-03.00
20.30-07.00
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
PREVIOUS APPLICANTS NEED NOT RE-APPLY
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individua
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