Health Records Adviser
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 28/08/2026
- Closes
- 10/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a patient-focused individual to join the Medical Records and Release of Information Service at The Royal Marsden NHS Foundation Trust. The post involves processing Subject Access Requests, managing the chart correction helpdesk, archiving health records, and supporting MyMarsden patient app activations. The successful candidate will work across both Chelsea and Sutton sites, requiring excellent IT and interpersonal skills to handle confidential patient information.
Essential criteria
- Education to GCSE or Equivalent including Mathematics and English
- Knowledge of patient administration and other related systems, acquired through training experience to NVQ3 equivalent level or Advanced Level of Certificate of Technical Competence (IHRIM) and ECDL or equivalent.
- Considerable experience in working in health care setting
- Proven administration experience including processing and inputting data
- Customer service experience, face to face and over the phone
- Experience of Maintaining efficient office and filling systems
- Sound knowledge of the General Data Protection Regulations (GDPR) and DPA18
- Knowledge of NHS policy and procedures
- Dealing with Subject Access requests
- Dealing with complex issues from the public or service users
- Working knowledge of PAS systems
- Working within a medical records department
- Skills Abilities/knowledge
- Good verbal and communication skills
- Ability to liaise with multidisciplinary team members
- Ability to work methodically
- Ability to work well in a team
- Ability to make decisions, organise and prioritise
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Knowledge and understanding of quality issues
- Computer Literacy (eg: Microsoft Word and Outlook)
- Experience in data processing and following a process
- Working on Electronic retrieval systems
- Collating and Scanning
- Flexibility to meet the needs of the service (e.g. shift work)
- Able to work on both sites and to be flexible to meet the needs of the role
- Education/Qualifications
- Information governance related training attendance / qualifications.
- Qualification or training relating to GDPR and DPA18
- Education/Qualifications
- Education to GCSE or Equivalent including Mathematics and English
- Knowledge of patient administration and other related systems, acquired through training experience to NVQ3 equivalent level or Advanced Level of Certificate of Technical Competence (IHRIM) and ECDL or equivalent.
- Considerable experience in working in health care setting
- Proven administration experience including processing and inputting data
- Customer service experience, face to face and over the phone
- Experience of Maintaining efficient office and filling systems
- Sound knowledge of the General Data Protection Regulations (GDPR) and DPA18
- Knowledge of NHS policy and procedures
- Dealing with Subject Access requests
- Dealing with complex issues from the public or service users
- Working knowledge of PAS systems
- Working within a medical records department
- Skills Abilities/knowledge
- Good verbal and communication skills
- Ability to liaise with multidisciplinary team members
- Ability to work methodically
- Ability to work well in a team
- Ability to make decisions, organise and prioritise
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Knowledge and understanding of quality issues
- Computer Literacy (eg: Microsoft Word and Outlook)
- Experience in data processing and following a process
- Working on Electronic retrieval systems
- Collating and Scanning
- Flexibility to meet the needs of the service (e.g. shift work)
- Able to work on both sites and to be flexible to meet the needs of the role
Desirable criteria
- Information governance related training attendance / qualifications.
- Qualification or training relating to GDPR and DPA18
- Education/Qualifications
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
We have an opportunity for a patient focused individual to join our Medical Records and Release of Information Service working at both our Chelsea and Sutton sites. Whether you are already in the NHS looking for a change or wanting that first step in your NHS career, this could be an ideal opportunity to gain experience in a key clinical support service.
The service supports the hospital across several key health record functions including the processing of subject access requests related to access to health records, management of the hospital's chart correction helpdesk, acting as central point of contact for the archiving of health records, and supports activation requests for MyMarsden which gives patients access to their information through our patient app.
The role is cross site with three days in Chelsea and two days in Sutton.
Applicants will have excellent IT skills and demonstrate an ability to deal with confidential and sensitive patient information with excellent attention to detail. Applicants will have strong interpersonal skills and be able to communicate with staff at all levels, with patients, and with patient representatives.
Please use your supporting statement to clearly evidence how your experience meets the essential criteria for this post.
Support and training will be provided, and all team members are encouraged to continue their profess
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