Physiotherapy Administrative Team Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Flexible working, Compressed hours
- Posted
- 22/09/2026
- Closes
- 04/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is a full-time Band 4 Physiotherapy Outpatient Administrator role at Queen Elizabeth Hospital. The post holder will provide high-quality administrative and coordination services to the Outpatient Physiotherapy Department, supporting efficient delivery of services. Responsibilities include managing clinical diaries, coordinating administrative rotas, booking appointments, and handling telephone enquiries. The role requires an enthusiastic, organised individual with strong communication skills and the ability to work under pressure, both independently and as part of a team. Some supervision of junior administrative staff may also be required.
Essential criteria
- Good general education including GCSE English and Maths or equivalent
- Good written and spoken English skills
- Evidence of relevant administrative secretarial or business support training or equivalent experience.
Desirable criteria
- Microsoft Office or equivalent IT qualification
- Relevant healthcare administration qualification
- Significant experience of working in an administrative or secretarial role.
- Experience of working in a busy and demanding environment with frequent interruptions and competing priorities.
- Experience organising and coordinating workloads and activities to meet service requirements and deadlines.
- Experience working independently and using initiative to resolve routine administrative and operational issues.
- Experience of dealing with sensitive and confidential information.
- Experience of providing administrative support within healthcare or other complex organizational environment,
- Previous experience within an NHS or other healthcare environment.
- Experience of supporting clinical services.
- Experience or diary, clinic or appointment management.
- Experience of coordinating staff rotas, annual leave or workforce information.
- Experience of supervising or supporting other administrative staff.
- Experience of working within a Physiotherapy, therapy or other outpatient environment.
- Good knowledge of administrative and secretarial procedures and systems.
- Knowledge and understanding of diary and appointment management and the importance of maintaining accurate and timely information.
- Knowledge of effective workload planning, prioritisation and coordination.
- Ability to understand service requirements and use information to support effective administrative and staffing arrangements.
- Ability to identify problems, take appropriate action and recognise when matters should be escalated.
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook, and ability to learn and use relevant Trust IT systems.
- Understanding of the importance of confidentiality, information governance and data protection.
- Ability to deal with confidential, sensitive and sometimes complex information with discretion.
- Knowledge of NHS administrative systems and processes.
- Knowledge of patient administration systems and/or electronic appointment systems.
- Understanding of the operational requirements of outpatient clinical services.
- Excellent organisational and time management skills, with the ability to prioritise and manage a varied workload.
- Ability to work on own initiative and with a high degree of autonomy while recognising when advice or escalation is required.
- Ability to coordinate and prioritise administrative workloads to maintain continuity of service.
- Ability to exercise sound judgement when dealing with competing demands and unexpected changes in staffing or service requirements.
- High level of accuracy and attention to detail.
- Excellent communication skills, both verbally and in writing and when dealing with telephone enquiries.
- Ability to communicate effectively with staff at all levels, patients, Evidence of contributing to service improvement and development. Evidence of supporting the development of colleagues or junior staff. relatives, carers and external organisations.
- Ability to provide guidance and support to junior administrative staff.
- Ability to work effectively as part of a team and contribute positively to team working.
- Flexible and adaptable approach to changing priorities and service requirements.
- Professional, courteous and approachable manner.
- Demonstrates discretion, sensitivity and sound judgement.
- Commitment to providing a high quality service to patients and colleagues.
- Evidence of contributing to service improvement and development.
- Evidence of supporting the development of colleagues or junior staff
- Qualifications and Training
- Good general education including GCSE English and Maths or equivalent
- Good written and spoken English skills
- Evidence of relevant administrative secretarial or business support training or equivalent experience.
- Microsoft Office or equivalent IT qualification
- Relevant healthcare administration qualific
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
Lewisham and Greenwich NHS Trust
Physiotherapy Administrative Team Coordinator
The closing date is 04 October 2026
Job summary
An exciting opportunity has arisen for a full time position at Queen Elizabeth hospital, as a Band 4 Physiotherapy Outpatient Administrator.
We are looking for an enthusiastic, organised and dedicated individual with good communication and interpersonal skills to join our physiotherapy administrative team. This position offers an exciting opportunity to work within the outpatients physiotherapy setting at Queen Elizabeth Hospital.
Main duties of the job
The post holder will provide a high-quality administrative and coordination service to the Outpatient Physiotherapy Department, supporting the effective and efficient delivery of physiotherapy services across the Trust.
You should be a dynamic and motivated individual, who can provide efficient administrative input and can demonstrate leadership qualities, effective communication skills, a flexible approach and an ability to work under pressure, both as part of a team and independently. The post holder will be responsible for the coordination of their workload to meet the demands of the service.
The post holder will undertake a range of administrative, organisational and coordination responsibilities, including the management and maintenance of physiotherapy clinical diaries, coordinat
Join the community to read the full pack, responsibilities and person-specification in one place.
Apply to this role — free for your first 7 days
CareerHive is included with the CareerHive community on Skool. Start your free 7 days there and your access here unlocks straight away with the same email.
- Every sponsorship-friendly NHS role, bands 3–7, across all four nations
- The full advert and the direct apply link
- HiveMind AI — interview prep, likely questions and tailored supporting information
- Your private vault of saved roles, documents and application pipeline
- Daily alerts when a role that matches you goes live
Already a member? Sign in with the email you joined the community with. After 7 days your membership continues at the normal monthly price, or you can cancel any time and access here simply stops.