PaNDR Business Support Manager
At a glance
- Band
- Band 6
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Flexible working
- Posted
- 08/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a highly motivated Business Support Manager to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR) at Addenbrooke's & The Rosie Hospitals in Cambridge. The service provides critical care retrieval across the East of England. The manager will lead business support functions, manage service areas, coordinate the Emergency Bed Service team, and oversee staff development. The position requires strong organisational, leadership, and communication skills.
Key responsibilities
- Lead on a number of business support functions for the PaNDR office and be responsible for the implementation and management of relevant systems and processes.
- Manage defined service areas within the responsibility of PaNDR, supporting Trust and regional strategies.
- Manage and coordinate the day to day activities of the Emergency Bed Service team.
- Lead on staff development for the Emergency Bed Service within PaNDR.
- Act as the accountable lead for business and administrative support within the PaNDR service.
- Lead on service improvement and development necessary to address the changing needs of the PaNDR service.
- Maintain and promote the professional image of the PaNDR service.
- Supervise and coordinate a comprehensive, confidential and high quality Executive Assistant service to the PaNDR Senior Management Team.
Essential criteria
- Postgraduate education or equivalent experience
- Customer Service/ Business Admin /ITQ or equivalent professional experience
- Management qualification or equivalent
- Experience of managing staff/a busy office environment
- Complex administrative experience
- Prioritising, planning and organising own and others tasks
- Experience of dealing with difficult situations and confrontations
- Experience in working collaboratively across professions and services
- Experience of financial budgeting, planning and analysis
- Recruitment and Selection of staff
- Performance management of staff
- Good knowledge of governance processes, preferably in a large, complex organisation
- Confidentiality and data protection processes and procedures
- Good working knowledge of office procedures and all Microsoft office packages
- Awareness of NHS targets and Trust priorities
- Awareness of anti-discriminatory issues
- Ability to manage/work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time and others to keep to schedule and deadlines
- Ability to analyse and present complex data
- Ability to manage projects
- Ability to use own initiative and work autonomously
- Leadership skills
- Excellent IT skills - ability to use Microsoft office applications including spreadsheets and email
- Developed accurate and speedy typing and key board skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Ability to take minutes to a high standard
- Analysis, interpretation and use of information
- Excellent communication skills
- Positive and effective team worker
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Desirable criteria
- Team leader/management qualification
- Typing qualification or equivalent experience
- Specific technical/professional qualification
- Previous experience of working in NHS
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Ability to work with budgets
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £39,959 – £48,117 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Cambridge University Hospital NHS Foundation Trust
PaNDR Business Support Manager
The closing date is 15 September 2026
Job summary
We are seeking a highly motivated Business Support Manager to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR).
Based at Addenbrooke's & The Rosie Hospitals in Cambridge, PaNDR is a unique regional service, delivering paediatric and neonatal critical care retrieval across 17 hospitals within the East of England.
The nature of this role requires a significant degree of organisational, leadership and communication skills, with the ability to manage and respond to day-to-day challenges supported by the Deputy Operations Manager.
Main duties of the job
Lead on a number of business support functions for the PaNDR office and be responsible for the implementation and management of relevant systems and processes.
Manage defined service areas within the responsibility of PaNDR, supporting Trust and regional strategies.Manage and coordinate the day to day activities of the Emergency Bed Service team.Lead on staff development for the Emergency Bed Service within PaNDR.Act as the accountable lead for business and administrative support within the PaNDR service.Lead on service improvement and development necessary to address the changing needs of the PaNDR service.Maintain and promote the professional image of
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