Service Delivery Technician Band 4
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 11/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a Service Delivery Technician within the Service Desk team, focusing on providing ICT services to users. The position involves being the first point of contact for user support requests and requires strong customer service skills. The technician will need to work under pressure while maintaining a customer-focused approach, developing broad knowledge across the Trust's systems.
Essential criteria
- Diploma level or higher qualification in an ICT related subject or equivalent experience
- Evidence of recent and ongoing personal and professional development
Desirable criteria
- ITIL Foundation Qualification
- Previous Experience
- Experience of providing ICT Technical support for hardware, software and network environments
- Experience of providing ICT support for a telecoms or network environment and/or for servers
- Previous experience of working in the NHS
- Evidence of Particular
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
- Knowledge and experience of configuring and maintaining Windows Desktop systems
- Knowledge and experience of hardware and software fault finding and resolving
- Knowledge of network technologies
- Knowledge of cybersecurity and information security principles
- Knowledge and experience of Microsoft Active Directory
- Knowledge and experience of IP telephony systems and solutions
- Knowledge and experience of software deployment and update systems e.g. SCCM
- Knowledge and experience of configuring and maintaining DHCP and DNS systems
- Knowledge and experience of configuring and maintaining Windows Desktop and Server systems
- Knowledge and experience of configuring mobile devices and operating systems including Apple iOS and Android
- Specific Requirements
- 1.Confident, self-motivated and enthusiastic
- 2.Methodical approach to work, logical and numerate
- 3.Ability to work under pressure and prioritise work
- 4.Full driving licence, including use of own car or other types of transportation which will allow candidate to carry out job
- 5.Flexible approach to work outside normal office hours, when and if the need arises.
- Diploma level or higher qualification in an ICT related subject or equivalent experience
- Evidence of recent and ongoing personal and professional development
- ITIL Foundation Qualification
- Previous Experience
- Experience of providing ICT Technical support for hardware, software and network environments
- Experience of providing ICT support for a telecoms or network environment and/or for servers
- Previous experience of working in the NHS
- Evidence of Particular
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
- Knowledge and experience of configuring and maintaining Windows Desktop systems
- Knowledge and experience of hardware and software fault finding and resolving
- Knowledge of network technologies
- Knowledge of cybersecurity and information security principles
- Knowledge and experience of Microsoft Active Directory
- Knowledge and experience of IP telephony systems and solutions
- Knowledge and experience of software deployment and update systems e.g. SCCM
- Knowledge and experience of configuring and maintaining DHCP and DNS systems
- Knowledge and experience of configuring and maintaining Windows Desktop and Server systems
- Knowledge and experience of configuring mobile devices and operating systems including Apple iOS and Android
- Specific Requirements
- 1.Confident, self-motivated and enthusiastic
- 2.Methodical approach to work, logical and numerate
- 3.Ability to work under pressure and prioritise work
- 4.Full driving licence, including use of own car or other types of transportation which will allow candidate to carry out job
- 5.Flexible approach to work outside normal office hours, when and if the need arises.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
United Lincolnshire Hospitals NHS Trust
Service Delivery Technician Band 4
The closing date is 11 September 2026
Job summary
Members of the Service Desk team develop a very broad knowledge across many of the Trust's systems.
With a focus on the system users and direct system provision, the position is integral to the smooth provision and operation of the ICT services to users.
Main duties of the job
The Service Desk is the first point of contact for most user support requests and good customer service skills are of high value and importance in this role.
Service Delivery Technicians must be able to work under pressure whilst maintaining customer focus.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provi
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