Ward Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 01/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Emergency & Integrated Medicine Care Service Unit (ICSU) at Whittington Hospital NHS Trust is seeking a highly motivated and organised Band 3 Ward Clerk. This patient-facing role involves providing administrative support to acute wards, managing patient records, and facilitating efficient discharge processes. The successful candidate will work in a fast-paced environment, requiring excellent interpersonal and communication skills, and a flexible approach to work. NHS experience is desirable for this role.
Essential criteria
- Good standard of general education with particular strengths in English Language at GCSE Grade C or above or equivalent
- Recognised computer/IT skills including knowledge of Microsoft Office applications
- Experience team working to achieve targets
Desirable criteria
- Medical Terminology
- Experience of working in the NHS
- Knowledge of routine office procedures I.e. incoming post, relaying messages and using office equipment such as photocopier, fax, etc;
- Understanding the importance of confidentiality and data protection issues in a healthcare environment
- Computer literacy skills including use of MS office applications for email, word processing, etc;
- Excellent written English skills including keen attention to spelling and grammar
- Excellent customer service skills for both internal and external users
- Ability to put people at ease and recognise emotional needs of visitors
- Flexible availability to ensure service is covered between the hours of 8am and 8pm, 7 days a week
- Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
- Experience/Qualifications/Training
- Good standard of general education with particular strengths in English Language at GCSE Grade C or above or equivalent
- Recognised computer/IT skills including knowledge of Microsoft Office applications
- Experience team working to achieve targets
- Medical Terminology
- Experience of working in the NHS
- Knowledge of routine office procedures I.e. incoming post, relaying messages and using office equipment such as photocopier, fax, etc;
- Understanding the importance of confidentiality and data protection issues in a healthcare environment
- Computer literacy skills including use of MS office applications for email, word processing, etc;
- Excellent written English skills including keen attention to spelling and grammar
- Excellent customer service skills for both internal and external users
- Ability to put people at ease and recognise emotional needs of visitors
- Flexible availability to ensure service is covered between the hours of 8am and 8pm, 7 days a week
- Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 6d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
Whittington Hospital NHS Trust
Ward Clerk
The closing date is 15 September 2026
Job summary
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 3 Ward Clerk to work within dedicated specialty areas.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role.
The ideal candidate will have NHS experience and a flexible approach to work. They willtake responsibility, without close supervision, for providing administrative support to the Emergency and Integrated Medicine Acute Wards. The post holder will answer telephone calls and redirect as necessary, carrying out their duties in a polite and professional manner. This is a patient facing role and will require an individual who has a calm demeanour and an ability to work in a dynamic environment.
The post will start as soon as possible.
Main duties of the job
To liaise with a range of other health professionals and departments within the hospital ensuring the department interfaces efficiently with them. To respect patient and staff confidentiality. Attend and participate in regular team meetings for the ward and any others
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