Administrator/Receptionist
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 30/12/2025
- Closes
- 12/12/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This is a full-time, on-site Administrator/Receptionist role for a busy acute mental health ward. The post holder will provide high-quality reception and administrative services, dealing with telephone enquiries, managing patient information, and supporting the multi-disciplinary team. It requires excellent communication, IT skills, and the ability to work under pressure and prioritise tasks.
Essential criteria
- Good standard of general education including English and Mathematics achieving grades A-C (A)
- One year's experience as a receptionist and/or secretary in an office environment.
- Good written communication skills
Desirable criteria
- Administration qualification or demonstrable experience
- oExperience in using Microsoft Office packages (Word, Outlook and Excel)
- oAwareness and understanding of the importance of maintaining confidentiality and integrity of data.
- oAbility to work under pressure in potentially stressful situations.
- Experience of working in an NHS or Social Services environment.
- To have an understanding of mental health awareness
- Experience of health or social care electronic patient record systems
- Knowledge and Skills
- Ability to multi-task and prioritise/plan workload
- Excellent interpersonal, verbal and written communication skills
- Good organisational skills
- Knowledge of administrative/office systems
- Be able to work as part of a team, and on own initiative
- Knowledge and understanding of the Electronic Patient Journey System (ePJS)
- Experience of Racial Awareness/Diversity Training.
- Education and Qualification
- Good standard of general education including English and Mathematics achieving grades A-C (A)
- One year's experience as a receptionist and/or secretary in an office environment.
- Good written communication skills
- Administration qualification or demonstrable experience
- oExperience in using Microsoft Office packages (Word, Outlook and Excel)
- oAwareness and understanding of the importance of maintaining confidentiality and integrity of data.
- oAbility to work under pressure in potentially stressful situations.
- Experience of working in an NHS or Social Services environment.
- To have an understanding of mental health awareness
- Experience of health or social care electronic patient record systems
- Knowledge and Skills
- Ability to multi-task and prioritise/plan workload
- Excellent interpersonal, verbal and written communication skills
- Good organisational skills
- Knowledge of administrative/office systems
- Be able to work as part of a team, and on own initiative
- Knowledge and understanding of the Electronic Patient Journey System (ePJS)
- Experience of Racial Awareness/Diversity Training.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £29,651 – £31,312 — outside the standard scale; check for HCAS/London weighting.
Posted 251d ago · Closes in 97d
Plenty of time to prepare a strong application.
Full advert · preview
South London and Maudsley NHS Foundation Trust
Administrator/Receptionist
The closing date is 12 December 2026
Job summary
This position is five day a week (Mon to Fri) on site with no remote working.
The trust does not offer visa sponsorship for this post.
Tyson West 1 is part of Bethlem Royal Hospital. We offer services for men, aged 18-65, who have acute mental illness and require 24 hour hospital care. Acute illnesses start quickly and have distressing symptoms.We provide care for people who live in the London Borough of Croydon.We offer psychiatric assessment, care and treatment in hospital, which helps to reduce the risk to self and others.Our service brings together teams of health and social care professionals, including nurses, psychologists, OTs, social workers and psychiatrists.
Main duties of the job
This position is five day a week on site with no remote working.
We are looking for a highly organised, efficient, flexible and proactive person with excellent communication skills to work in the busy post, and who can balance work demands along with the changing needs of the service. The role requires the post holder to communicate with patients, ward staff and visitors, and to develop collaborative working relationships with colleagues and external agencies.
The post holder must have an excellent telephone manner, good IT skills with experience usin
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