Ordercomms SME
At a glance
- Band
- Band 6
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
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Role summary
This role is for an experienced Senior Application Support Analyst to join the Application Support Team within the ICT department. The post holder will supervise the Diagnostic Ordercomms systems, providing support, administration, technical management, and maintenance. They will ensure the functionality of the Electronic Health Record (EHR) reflects operational working and manage information production for commissioning and statutory requirements. The role involves maintaining system integrity, security, and data accuracy, and supporting additional Trust systems where diagnostic orders and results are included.
Essential criteria
- Post graduate degree or equivalent
- NHS, Training and Testing Experience
Desirable criteria
- ITIL V3 Foundation
- IT or professional clinical qualification desired
- Experience with using ICE ordercomms
- Experience of providing application support in an NHS Acute environment
- IT or professional clinical qualification desired
- Experience with configuring ICE ordercomms
- Experience of end-user application training
- Experience in Project Management
- Advanced knowledge and experience of working with relational databases
- Minimum of 5 years experience working in a similar role
- Experience of building reports in relational database systems
- Experience of using service desk software for call logging and incident management
- Experience with laboratory information systems
- Post graduate degree or equivalent
- NHS, Training and Testing Experience
- ITIL V3 Foundation
- IT or professional clinical qualification desired
- Experience with using ICE ordercomms
- Experience of providing application support in an NHS Acute environment
- IT or professional clinical qualification desired
- Experience with configuring ICE ordercomms
- Experience of end-user application training
- Experience in Project Management
- Advanced knowledge and experience of working with relational databases
- Minimum of 5 years experience working in a similar role
- Experience of building reports in relational database systems
- Experience of using service desk software for call logging and incident management
- Experience with laboratory information systems
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £39,959 – £48,117 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
The Princess Alexandra Hospital NHS Trust
Ordercomms SME
The closing date is 23 September 2026
Job summary
The post holder will be responsible for the day to day supervision of the Diagnostic Ordercomms systems delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within the ICT department, reporting to the Application Support Manager.
A key component of the Princes Alexandra Hospitals application estate is the Electronic Health Record (EHR). The post-holder will ensure that the functionality reflects the operational working of the Trust and local Health Economy in recording patient activity and providing a means of communication with patients. They will manage the production of information used to support commissioning activity as well as statutory information requirements and at all times ensure the integrity, security and accuracy of the data recorded.
Main duties of the job
The Ordercomms systems comprises of the Trust EPR (Cerner Millenium), and external ordercomms via ICE. The Ordercomms Support team are responsible for support and assisting in developing these systems.
The system must be maintained and made available to trained users to record patient activity in a timely and accurate manner. Correct
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