Band 3 Switchboard Operative
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 17/09/2026
- Closes
- 01/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a Switchboard Operative within the Facilities team at Moseley Hall Hospital. The successful candidate will handle inbound and outbound calls, monitor progress, and re-route appropriately. They will also be responsible for maintaining site telephone lists and responding to emergencies like cardiac arrests and fires. Comprehensive training and support will be provided.
Essential criteria
- GSCE
- NVQ Level 2 Customer Service or equivalent Experience
- Experience of Microsoft Office
- Experience of working within a team
- Experience of logging calls
Desirable criteria
- Voice management qualification
- Experience of working in Switchboard
- Skills/Knowledge
- Good listening skills
- Confident, courteous manner
- Be able to communicate at all levels
- Ability to mentor and develop me staff
- Ability to co-ordinate and conclude emergency sitauations
- Ability to be proactive and think creativity
- Self motivating with a flexible approach to work and ability to work independently
- Ability to manage difficult/conflicting situations where negotiation is required
- Qualifications/Training
- GSCE
- NVQ Level 2 Customer Service or equivalent Experience
- Experience of Microsoft Office
- Experience of working within a team
- Experience of logging calls
- Voice management qualification
- Experience of working in Switchboard
- Skills/Knowledge
- Good listening skills
- Confident, courteous manner
- Be able to communicate at all levels
- Ability to mentor and develop me staff
- Ability to co-ordinate and conclude emergency sitauations
- Ability to be proactive and think creativity
- Self motivating with a flexible approach to work and ability to work independently
- Ability to manage difficult/conflicting situations where negotiation is required
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham Community Healthcare NHS FT
Band 3 Switchboard Operative
The closing date is 01 October 2026
Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
We are looking to appoint one Switchboard Operative within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital.
You will receive a comprehensive training package and support, working with the team, the team leader and your line manager.
We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.
Main duties of the job
Main Duties
1. Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.
2.Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.
3. To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.
4. Minimise and actively reduce recall for customers, offering Direct Dial teleph
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