Outpatient Booking Officer - Plastics and Dermatology
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 20/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves coordinating outpatient appointments for Dermatology and Plastic Surgery services at Frimley Health Foundation Trust. The officer will implement and maintain appointment systems, ensuring efficiency and effectiveness. Key responsibilities include providing excellent customer service to patients and stakeholders, and supporting the team in meeting Trust targets. The position requires professional communication and contributes to high-quality service delivery.
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 3 Administration or equivalent practical knowledge
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
- Call centre experience
- Previous booking experience
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Exceptional interpersonal skills
- Ability to multi task
- Ability to escalate any issues as necessary
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
- Knowledge of medical terminology
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- NVQ Level 3 Administration or equivalent practical knowledge
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
- Call centre experience
- Previous booking experience
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Exceptional interpersonal skills
- Ability to multi task
- Ability to escalate any issues as necessary
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
- Knowledge of medical terminology
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £27,106 – £28,850 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Frimley Health NHS Foundation Trust
Outpatient Booking Officer - Plastics and Dermatology
The closing date is 20 September 2026
Job summary
We have an exciting opportunity for an Outpatient Booking Officer to join our team. In this role, you will be responsible for coordinating outpatient appointments within the Dermatology and Plastic Surgery services at Frimley Health Foundation Trust. You will play a key part in implementing and maintaining both new and existing appointment systems, ensuring they operate efficiently and effectively.
The successful candidate will support the team in meeting Trust targets and delivering a high-quality service. You will be expected to provide excellent customer service to patients, as well as to internal and external stakeholders, maintaining clear and professional communication at all times.
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
The main duties of the role will be:
- Arranging appointments over the telephone with patients
- Managing Dermatology and Plastics call centre
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Liaising with clinical admin, consultants from multip
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