Senior User Researcher
At a glance
- Band
- Band 7
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves planning, designing, and delivering user research for digital and non-digital health services in Wales. The Senior User Researcher will use various methods like interviews and workshops to understand user needs and behaviors. They will share insights, build understanding, and support teams in turning learning into actionable steps. The position also focuses on strengthening user-centred research practices across Public Health Wales, influencing roadmaps, and challenging assumptions about research quality in healthcare.
Essential criteria
- Educated to Masters level or equivalent level or equivalent in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience
- Evidence of continued professional development.
- Current knowledge of the public sector/NHS.
Desirable criteria
- Knowledge of NHS, Welsh Government and strategies, policies and plans.
- Extensive experience in conducting qualitative and quantitative user experience research using a variety of research methods with a demonstrated understanding of the strengths and shortcomings of the different methods
- Recent experience or in-depth knowledge of organising and executing agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, contextual inquiry), especially in a healthcare or professional environment
- Project management
- Experience of mentoring junior members of staff in both quantitative and qualitative user research methods
- Demonstrable partnership working and collaboration
- Software design
- Demonstrated expertise in a Healthcare environment
- Aptitude & Abilities (SKILLS)
- Problem-solving aptitude
- Analytical and creative thinker
- Excellent communication skills
- Excellent verbal and written communication (including presentation) skills.
- Demonstrable ability to act upon incomplete information, using experience gained to make inferences and appropriate recommendations.
- Significant ability to analyse complex information, assess options and draw appropriate initiatives
- Demonstrable ability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Demonstrable ability to work effectively between competing activities where required.
- Demonstrable ability to manage own workload
- Excellent inter- personal skills and ability to build and maintain successful working relationships.
- Time management skills and reliability in consistently delivering against deadlines.
- Ability to speak Welsh or willingness to learn
- PERSONAL ATTRIBUTES & VALUES (Demonstrable)
- Able to make a connection between their work and the benefit to patients and the public.
- Demonstrate the ability to work under pressure.
- Strong sense of commitment to openness, honesty and integrity.
- A strong sense of accountability.
- Consistently looks to improve what they do.
- Values diversity and difference operates with integrity and openness.
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
- OTHER
- Willingness and ability to travel between sites.
- QUALIFICATIONS & KNOWLEDGE
- Educated to Masters level or equivalent level or equivalent in Human-Computer Interaction, User Experience, Psychology, Information Science, or a related field, or equivalent practical experience
- Evidence of continued professional development.
- Current knowledge of the public sector/NHS.
- Knowledge of NHS, Welsh Government and strategies, policies and plans.
- Extensive experience in conducting qualitative and quantitative user experience research using a variety of research methods with a demonstrated understanding of the strengths and shortcomings of the different methods
- Recent experience or in-depth knowledge of organising and executing agile research/validation sprints for digital and service touchpoints (e.g., field research, usability testing, contextual inquiry), especially in a healthcare or professional environment
- Project management
- Experience of mentoring junior members of staff in both quantitative and qualitative user research methods
- Demonstrable partnership working and collaboration
- Software design
- Demonstrated expertise in a Healthcare environment
- Aptitude & Abilities (SKILLS)
- Problem-solving aptitude
- Analytical and creative thinker
- Excellent communication skills
- Excellent verbal and written communication (including presentation) skills.
- Demonstrable ability to act upon incomplete information, using experience gained to make inferences and appropriate recommendations.
- Significant ability to analyse complex information, assess options and draw appropriate initiatives
- Demonstrable ability to plan over short, medium and long-term timeframes and adjust plans an
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £50,129 – £57,365 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
Public Health Wales
Senior User Researcher
The closing date is 17 September 2026
Job summary
We're looking for a Senior User Researcher to help shape high-qualitydigital andnon-digitalhealth services that meet the needs of people in Wales.
This is a fixed term vacancy for 12 months with possible extension to 18 months.
Main duties of the job
In this role, you'llplan,designand deliver user research across multiple projects and portfolios, working closely withusers,clinicians,analystsand delivery teams.
You'll be usinga range of methods such as in-depthinterviews,workshopsand ethnographic research to develop a deep understanding of people's needs,behavioursand contexts.
You'llshare research insights, build understanding of user needs, and support teams to turn learning into next steps.
You'll also play a key role in strengthening and evolving user-centredresearch practice across Public Health Wales,helping embed research into everyday work, influencing roadmaps, and challenging assumptions about what "good" research looks like in a healthcare setting.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome.
About us
We are Public Health Wales - the national public health agency in Wales. Our purpose is ' Working together for a healthier Wales' . We exist to help everyone in Wales live longer, health
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