Patient Pathway Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Flexible working
- Posted
- 11/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves actively managing administrative processes for patient pathways, ensuring a smooth and efficient service for multidisciplinary teams and patients. The coordinator will deliver high-quality administration, a positive patient experience, and excellent customer service. Key duties include assisting with MDT running, proactively tracking patient pathways, and providing essential administrative support within Paediatrics. This is a newly developed role offering an exciting opportunity for career development.
Key responsibilities
- Actively manage administrative processes attached to patient pathways.
- Ensure a smooth and efficient service for multidisciplinary teams and patients.
- Deliver a high-quality administration service, positive patient experience, and excellent customer service.
- Assist with the running of effective MDT's across paediatric specialties where appropriate.
- Proactively track patient pathways to ensure all next steps are in place.
- Manage and book all elective theatres for the service and RTT tracking for patients on the waiting list.
Essential criteria
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience (if applicable)
- Experience of working in a busy clerical/office environment or reception service
- Secretarial and /or administrative experience
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft office
- Experience of producing documents to a high standard
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
- Knowledge of National Cancer Waits targets
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to use own initiative and work autonomously
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Ability to maintain a high level of professionalism at all times
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Desirable criteria
- Secretary qualification or equivalent
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of using EPIC
- Understanding of NHS RTT standards
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
- Ability to touch type
- Minute taking skills
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Cambridge University Hospital NHS Foundation Trust
Patient Pathway Coordinator
The closing date is 17 September 2026
Job summary
The Patient pathway coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, to deliver a high-quality administration service, a positive patient experience, and excellent customer service.
To assist with the running of effective MDT's across paediatric specialties where appropriate. To proactively track patient pathways to ensure all next steps are in place. To work as part of a team and autonomously to meet the demands of the service. To provide essential admin support.
Main duties of the job
We are seeking a motivated and highly organised Patient Pathway coordinator in Paediatrics. The Patient Pathway coordinator will work closely with, consultants, nursing, AHP's and other admin staff within the service.
This post will also include the management and booking of all elective theatres for the service and the RTT tracking for patients on the waiting list. The post holder will be responsible for managing all elements of the elective surgical pathway and ensure patients have the relevant pre-assessments and tests carried out prior to surgery. The Patient Pathway coordinator will ensure any actions in the MDT
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