Patient Pathway Coordinator (FTC)
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 22/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“***** THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application. *****”Quoted verbatim from the source advert
Role summary
This role involves managing and tracking patient pathways to ensure timely progression through care, adhering to Referral to Treatment (RTT) standards and national targets. You will work closely with various teams to support effective pathway management and ensure patients are treated within national waiting time standards. The position requires strong organisational skills and the ability to work efficiently in a fast-paced environment, contributing to a responsive and patient-focused service.
Essential criteria
- A Level or equivalent
- NVQ level 3 or equivalent experience
- Skills/Abilities
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload & Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner & Good written communication skills
- Computer literate with good keyboard skills
Desirable criteria
- Willingness to continue personal development and training
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel
- Experience of working in a contact center
- Knowledge of eRS system
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
- Awareness of good customer care standards
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
- Education/ Qualifications
- A Level or equivalent
- NVQ level 3 or equivalent experience
- Skills/Abilities
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload & Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner & Good written communication skills
- Computer literate with good keyboard skills
- Willingness to continue personal development and training
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel
- Experience of working in a contact center
- Knowledge of eRS system
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
- Awareness of good customer care standards
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Homerton Healthcare NHS Foundation Trust
Patient Pathway Coordinator (FTC)
The closing date is 22 September 2026
Job summary
We are looking to recruit aPatient Pathway Coordinator to join our Patient Administration Team, supporting the delivery of safe, timely, and efficient elective care pathways.
The Patient Pathway Coordinator is responsible for managing and tracking patient pathways to ensure timely progression through care in line with Referral to Treatment (RTT) standards and national targets. The role supports the delivery of a safe, efficient, and patient-focused service across specialties.
You will work closely with Service Managers, Clinical Teams, and Operational Managers to support the effective management of patient pathways and ensure patients are treated within national waiting time standards. The role requires flexibility, strong organisational skills, and the ability to work efficiently within a fast-paced, high-volume environment, contributing to the delivery of a responsive and patient-focused service.
Please note that this vacancy may close earlier than the advertised closing date due to the high volume of applications received.
THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application.
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