IT Support System Analyst
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 15/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, o”Quoted verbatim from the source advert
Role summary
This role is for an IT Support System Analyst within a small IT Service Desk team. The post holder will provide first-line IT and Clinical Application support to the trust, handling telephone, portal, and email inquiries. Responsibilities include logging incidents, resolving issues at first contact, or escalating to third-line support within SLAs. This is an on-site role requiring travel to Maidstone Hospital.
Essential criteria
- 5 GCSE's or equivalent at Grade C or above including English, Maths and Science.
- BTEC, NVQ or related qualification in IT.
Desirable criteria
- CompTIA A+ Certification.
- ITIL Version 4 Foundation.
- Microsoft Certification
- Experience & Knowledge
- Previous IT service desk experience or customer service experience.
- Experience of working in a demanding customer focused environment.
- A good knowledge of Microsoft Windows 10 and above.
- A good knowledge of Microsoft Office applications. Including Word, Excel and Outlook.
- A good knowledge of Desktop hardware architecture.
- A good knowledge of printer configuration and architecture.
- Networking knowledge.
- Experience of following documented processes and procedures.
- Experience of troubleshooting IT faults.
- Previous NHS experience
- Strong IT technical skills
- Communication and interpersonal skills
- Active Listening
- Analytical problem-solving and trouble shooting skills
- Customer service skills
- Excellent time management
- Ability to manage and prioritise a complex and conflicting workload.
- 5 GCSE's or equivalent at Grade C or above including English, Maths and Science.
- BTEC, NVQ or related qualification in IT.
- CompTIA A+ Certification.
- ITIL Version 4 Foundation.
- Microsoft Certification
- Experience & Knowledge
- Previous IT service desk experience or customer service experience.
- Experience of working in a demanding customer focused environment.
- A good knowledge of Microsoft Windows 10 and above.
- A good knowledge of Microsoft Office applications. Including Word, Excel and Outlook.
- A good knowledge of Desktop hardware architecture.
- A good knowledge of printer configuration and architecture.
- Networking knowledge.
- Experience of following documented processes and procedures.
- Experience of troubleshooting IT faults.
- Previous NHS experience
- Strong IT technical skills
- Communication and interpersonal skills
- Active Listening
- Analytical problem-solving and trouble shooting skills
- Customer service skills
- Excellent time management
- Ability to manage and prioritise a complex and conflicting workload.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 2d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Maidstone and Tunbridge Wells NHS Trust
IT Support System Analyst
The closing date is 27 September 2026
Job summary
The post holder will be part of a small IT Service Desk team and will provide first-line IT and Clinical Application support to the trust. The role provides first-line telephone-based IT support to end users who contact the IT Service Desk by telephone, the self-logging IT support portal, and by email. To ensure all incidents and service requests are properly logged to the IT Service Desk management system. Ensuring all incidents and service requests are either resolved at the first point of contact or passed to the correct third-line support team to be resolved within set service level agreements. This is an on-site role, and you will need to be able to travel to Maidstone Hospital.
Main duties of the job
To be the first point of contact for all incidents and service requests, ensuring a customer-focused service is provided professionally and courteously at all times.
Use the Trust's chosen Service Desk management tool for the logging and fixing of incidents received.
Ensure that all calls to the IT Service Desk are logged and the caller provided with a call reference number.
Proactively participate in the day-to-day management and delivery of essential change to preserve the integrity of the IT infrastructure and its further development.
Assis
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