Service Desk Analyst
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves operating within a busy call centre environment, acting as the first point of contact for HIS Service end-users. The post holder will be responsible for receiving, logging, and managing all incoming issues and information requests, either resolving them directly or escalating to the appropriate person. They will also handle user account management and communicate complex IM&T issues to non-IM&T staff. Flexible working hours may be required based on service needs.
Essential criteria
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
- Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Leicestershire Partnership NHS Trust
Service Desk Analyst
The closing date is 17 September 2026
Job summary
The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.
The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.
The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.
Main duties of the job
- Act as first point of contact for HIS Service end-users on the customer service desk.
- Answer, log and manage all calls, emails and faxes to the Service Desk.
- Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
- Maintain and contribute to the HIS knowledge base.
- Analyse and resolve complex IM&T queries, including software and hardware configuration.
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