Band 3 Senior Booking Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 22/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for an enthusiastic and hard-working Senior Booking Clerk within the busy Central Booking Service (CBS) of the Children and Families Division. The post holder will provide a prompt and professional appointment booking service to parents/carers/service users, primarily over the telephone and using the RIO system. Key responsibilities include managing clinics, waiting lists, and ensuring accurate inputting of clinical activity data. The role requires excellent customer service and the ability to manage one's own workload while rotating through various CBS tasks.
Essential criteria
- 5 GCSE passes including English at C or above or relevant administrative experience or qualifications
- RIO experience
- Previous Admin experience
- Experience of working with the General Public
- Special Aptitude/Activities
- Competent in communication and organisation
- Motivation and Disposition
- Ability to work as part of a team
- Ability to prioritise workload and use own initiative
- Other relevant Factors
- Enthusiastic, Pleasant manner
- Education and Training
- 5 GCSE passes including English at C or above or relevant administrative experience or qualifications
- RIO experience
- Previous Admin experience
- Experience of working with the General Public
- Special Aptitude/Activities
- Competent in communication and organisation
- Motivation and Disposition
- Ability to work as part of a team
- Ability to prioritise workload and use own initiative
- Other relevant Factors
- Enthusiastic, Pleasant manner
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham Community Healthcare NHS FT
Band 3 Senior Booking Clerk
The closing date is 22 September 2026
Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
Band 3 Senior Booking Clerk
We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division.
The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a prompt and professional appointment booking service to parents/carers/service users. The post holders will work as part of the CBS Team to ensure that patient appointments are booked with parents/carers over the telephone and also on the RIO system in line with the Central Booking Service processes.
The post holder will also ensure that there is prompt and accurate inputting of the clinical activity data onto the RIO system.
Main duties of the job
To work within a team in the Central Booking Service (CBS) providing a comprehensive, efficient and effective appointment booking service in order to meet the Trust's patient waiting times targets.
The Central Booking Service (CBS) is often the first contact a parent/carer will have with the Children & Families Division and may
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