Bank Complex Care Administrator
At a glance
- Band
- Band 5
- Contract
- Bank
- Pattern
- Full-time, Flexible working
- Hours / week
- 37.5
- Posted
- 08/09/2026
- Closes
- 22/09/2026
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Role summary
This is a temporary full-time role for an experienced and organised Complex Care Administrator to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and clear a backlog of appeals. The role involves being the first point of contact for CHC appeals, liaising with clinicians and appellants, and independently coordinating appeals within set timescales. Candidates must have previous experience in Continuing Healthcare (CHC) and/or complex care.
Essential criteria
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Good knowledge an understanding of confidentiality and data governance.
- Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
- Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
- Microsoft Office working knowledge with intermediate keyboard skills
- Previously worked in similar position within the public sector
- Experience of taking minutes and action notes at meetings
- Skills and Knowledge
- Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
- Knowledge of administrative procedures, project management or information analysis in CHC
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
Desirable criteria
- Knowledge of Continuing Health Care
- Knowledge of NHS Funded Nursing Care
- Key Attributes
- Understanding and commitment to the principles, practices and promotion of equality and diversity
- Education/Qualification
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Good knowledge an understanding of confidentiality and data governance.
- Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
- Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
- Microsoft Office working knowledge with intermediate keyboard skills
- Previously worked in similar position within the public sector
- Experience of taking minutes and action notes at meetings
- Skills and Knowledge
- Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
- Knowledge of administrative procedures, project management or information analysis in CHC
- Excellent knowledge of a range of administrative processes and procedures to establish own practices.
- Knowledge of Continuing Health Care
- Knowledge of NHS Funded Nursing Care
- Key Attributes
- Understanding and commitment to the principles, practices and promotion of equality and diversity
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Central London Community Health Trust
Bank Complex Care Administrator
The closing date is 22 September 2026
Job summary
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
We are looking for an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals.
This is an excellent opportunity for someone with previous experience in Continuing Healthcare (CHC) and/or complex care who can work independently, manage competing priorities and ensure appeals are progressed accurately, transparently and within agreed timescales.
Important Information - Please Read Before Applying
This is a full-time temporary role of 37.5 hours per week, Monday to Friday, 9am-5pm . There is some flexibility around start and finish times; however, this is not a part-time position.
We are specifically looking for candidates with previous experience working in Continuing Healthcare (CHC) and/or complex care.
Previous applicants should not apply.
Main duties of the job
As an ICB, we're focused on:o improving outco
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