Administration Team Coordinator (Sexual Health)
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 21/09/2026
- Closes
- 04/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves coordinating the administration team within the Florey Clinic, ensuring high levels of patient and clinical satisfaction in sexual health services. The post holder will supervise band 2 and 3 administrators, manage rotas, provide training, and ensure smooth service operation. It requires excellent administrative skills, patient communication, and adherence to confidentiality due to the sensitive nature of the department. The role also includes general administrative duties such as scheduling appointments and processing letters.
Essential criteria
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable criteria
- Computer Literacy Course e.g. ECDL
- Previous Experience, e.g. paid and unpaid relevant to the post
- Experience of working with patients and providing information regarding their appointments or treatment needs
- Experience of working as part of a multi-disciplinary team
- Experience of using full range of IT systems and patient data systems, experience of using Microsoft Office, including
- Customer Care experience
- Experience of supervising staff
- Experience of records management
- Experience of scheduling patient appointments and / or admissions
- Skills, Knowledge, Abilities
- Accurate data entry, typing and checking skills, ability to produce letters / reports using Word and Excel, excellent interpersonal skills
- Ability to communicate effectively with people at all levels, ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature, ability to plan, prioritise and delegate
- Manage and interpret data correctly to inform decision making
- Strong attention to details and excellent IT skills
- Ability to initiate and co-ordinate change to own working practices
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of the Lilie system and contribution to service improvements
- Makes a positive contribution to effective multi-disciplinary team working
- Knowledge of medical terminology appropriate to specialism
- Knowledge of specialty specific patient pathways
- Understanding of the National Sexual Health Strategy
- Knowledge of NHS research systems and Research Governance
- Aptitudes, Personal Characteristics, e.g. aptitude for figures, special demands of the post.
- Excellent Interpersonal skills and time management
- Ability to work in a non-judgemental manner
- Adhere to confidentiality and ability to use own initiative
- Motivated, enthusiastic and highly organised
- Education/Qualification
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
- Computer Literacy Course e.g. ECDL
- Previous Experience, e.g. paid and unpaid relevant to the post
- Experience of working with patients and providing information regarding their appointments or treatment needs
- Experience of working as part of a multi-disciplinary team
- Experience of using full range of IT systems and patient data systems, experience of using Microsoft Office, including
- Customer Care experience
- Experience of supervising staff
- Experience of records management
- Experience of scheduling patient appointments and / or admissions
- Skills, Knowledge, Abilities
- Accurate data entry, typing and checking skills, ability to produce letters / reports using Word and Excel, excellent interpersonal skills
- Ability to communicate effectively with people at all levels, ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature, ability to plan, prioritise and delegate
- Manage and interpret data correctly to inform decision making
- Strong attention to details and excellent IT skills
- Ability to initiate and co-ordinate change to own working practices
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of the Lilie system and contribution to service improvements
- Makes a positive contribution to effective multi-disciplinary team working
- Knowledge of medical terminology appropriate to specialism
- Knowledge of specialty specific patient pathways
- Understanding of the National Sexual Health Strategy
- Knowledge of NHS research systems and Research Governance
- Aptitudes, Personal Characteristics, e.g. aptitude for figures, special demands of the post.
- Excellent Interpersonal skills and time management
- Ability to work in a non-judgemental manner
- Adhere to confidentiality and ability to use own initiative
- Motivated, enthusiastic and highly org
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Berkshire NHS Foundation Trust
Administration Team Coordinator (Sexual Health)
The closing date is 04 October 2026
Job summary
Band 4 Administration Team Coordinator (Sexual Health)
- To ensure high levels of patient & clinical satisfaction by being accessible, patient focused and a knowledgeable point of contact, working within the Florey Clinic and adhering to the British Association of Sexual Health and HIV guidelines / policies / protocols.
- Ability to supervise the administration team and allocate work appropriately. Working with the Patient Pathway Manager and Service Manager to ensure the smooth running of the service.
- Participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be a point of contact for all administrative issues relating to patients' pathways of care within the Florey Unit.
- Requires a good working knowledge of administrative standard operating procedures (SOPs) relating to all aspects of the service and can provide both reception and administrative cover and support to any aspect of the service when needed. This role includes general admin duties, including but not limited to answering patient and staff telephone queries, working on reception, scheduling appointments, processing clinic letters, filing and general clerical tasks.
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