Audiology Admin Coordinator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role provides comprehensive administration services to support the Audiology Department, ensuring effective service delivery to patients and carers. Key tasks include managing referrals, accurate data input into clinical systems, processing clinical information, and using electronic call handling systems. The post holder will also be responsible for patient validation, completing monthly charging data, and contributing to service improvement projects.
Essential criteria
- Good general education including GCSE English
- Experience working in the NHS
- Ability to work as part of a team
Desirable criteria
- NVQ Level 3 in Customer service or relevant experience
- Experience working in a customer facing NHS role
- Essential & Desirable
- IT literate with accurate keyboard skills
- Ability to remain calm under pressure
- Ability to prioritise and work to deadlines
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
- Knowledge of Audiology electronic patient management system Auditbase.
- Good general education including GCSE English
- Experience working in the NHS
- Ability to work as part of a team
- NVQ Level 3 in Customer service or relevant experience
- Experience working in a customer facing NHS role
- Essential & Desirable
- IT literate with accurate keyboard skills
- Ability to remain calm under pressure
- Ability to prioritise and work to deadlines
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
- Knowledge of Audiology electronic patient management system Auditbase.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
London North West University Healthcare NHS Trust
Audiology Admin Coordinator
The closing date is 28 September 2026
Job summary
To provide comprehensive administration services to support all functions of the Audiology Department in delivering an effective service and to support patients and patient carers. The post holder will be required to undertake a range of tasks working in a busy department, including effective referral management, accurate data input on the relevant clinical system/s, processing of referrals, uploading and processing of clinical information, the use of electronic call handling systems, validation of patients, completing monthly charging data, the use of the department scripts and procedures and involvement in service improvement projects on an ad hoc basis.
Main duties of the job
- To answer all telephone calls to the department, taking concise messages and redirecting queries to the appropriate person using available information and initiative.
- Support and manage all patient and service-related queries coming to the department via telephone calls, emails and letters.
- Support and manage patient referrals from other specialist's services within the trust.
- To scan and email all non-GP referrals to patient access centre in a timely manner.
- To use electronic patient management system (Auditbase) to register,process, check, update
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