Access Management Officer
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time, Part-time
- Posted
- 02/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing efficient account management services, processing access applications, and troubleshooting related issues for end users. The post holder will liaise with System managers, act as a Registration Authority Agent for national NHS applications, and may supervise junior staff. The position requires working across Hull University Teaching Hospitals and North Lincolnshire and Goole Hospitals.
Essential criteria
- ALL sections of application form FULLY completed
- Education/ Qualifications
- GCSEs (or equivalent) in English and Maths or equivalent relevant experience
- Level 4 qualification (e.g. Diploma, Certificate, or equivalent) in IT, Digital, Business Administration, Information Security, or a related field OR equivalent relevant experience
Desirable criteria
- Qualification in IT, Information Security, Digital, or related discipline
- Formal training in Registration Authority, Smartcards, Identity Management, or IT Security
- Knowledge, Training & Experience
- Experience working in an access management, IT support, service desk, or digital administration role
- Experience of managing user access, security permissions, or system accounts
- Understanding of information governance, data protection, and confidentiality requirements
- Experience using IT systems, databases, and Microsoft Office applications (Word, Excel, Outlook, Teams)
- Ability to follow policies, procedures, and national guidance to maintain secure system access
- Experience working within the NHS or a large complex organisation
- Experience acting as a Registration Authority Agent or using NHS Identity / Smartcard systems
- Experience of auditing, reporting, or maintaining access records and documentation
- Communication and Interpersonal Skills
- Ability to communicate technical and procedural information clearly to non-technical users
- Good verbal and written communication skills
- Strong customer service skills and ability to manage enquiries professionally
- Ability to work collaboratively with IT teams, HR teams, managers, and system users
- Ability to provide guidance and support to junior staff or colleagues
- Experience delivering training, guidance, or briefings on system access processes
- Special Attributes and other
- Organised and able to manage competing priorities
- Attention to detail and commitment to accuracy
- Ability to work independently and as part of a team
- Proactive and solution focused approach
- Flexible and adaptable to changing workloads and priorities
- Interest in digital systems, information security, and service improvement
- Ability to plan, organise, and prioritise workload to meet service deadlines
- Willingness to undertake mandatory training and participate in appraisal and development processes
- Awareness of and adherence to Information Governance, GDPR, and Trust policies
- Willingness to travel between sites to support service delivery, if required.
- Application Completion
- ALL sections of application form FULLY completed
- Education/ Qualifications
- GCSEs (or equivalent) in English and Maths or equivalent relevant experience
- Level 4 qualification (e.g. Diploma, Certificate, or equivalent) in IT, Digital, Business Administration, Information Security, or a related field OR equivalent relevant experience
- Qualification in IT, Information Security, Digital, or related discipline
- Formal training in Registration Authority, Smartcards, Identity Management, or IT Security
- Knowledge, Training & Experience
- Experience working in an access management, IT support, service desk, or digital administration role
- Experience of managing user access, security permissions, or system accounts
- Understanding of information governance, data protection, and confidentiality requirements
- Experience using IT systems, databases, and Microsoft Office applications (Word, Excel, Outlook, Teams)
- Ability to follow policies, procedures, and national guidance to maintain secure system access
- Experience working within the NHS or a large complex organisation
- Experience acting as a Registration Authority Agent or using NHS Identity / Smartcard systems
- Experience of auditing, reporting, or maintaining access records and documentation
- Communication and Interpersonal Skills
- Ability to communicate technical and procedural information clearly to non-technical users
- Good verbal and written communication skills
- Strong customer service skills and ability to manage enquiries professionally
- Ability to work collaboratively with IT teams, HR teams, managers, and system users
- Ability to provide guidance and support to junior staff or colleagues
- Experience delivering training, guidance, or briefings on system access processes
- Special Attributes and other
- Organised and able to man
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
Hull University Teaching Hospitals NHS Trust
Access Management Officer
The closing date is 16 September 2026
Job summary
This role is to provide an efficient and effective account management service to end users, including processing of access applications, and troubleshooting access related issues.
This role requires close liaison with System managers regarding the access granted on their systems and with regard to streamlining the processes involved.
The post holder will also be required to work as a Registration Authority Agent granting access to national NHS applications. Duties include supervision of junior staff as and when required to meet peaks in demand for access changes.
Please note you will be required to work at Hull University Teaching Hospitals and North Lincolnshire and Goole Hospitals.
Main duties of the job
The Post Holder will be responsible for managing and controlling access to multiple systems, including CRS systems, and acting as a Registration Authority Agent for national NHS applications.
They will work closely with system administrators to improve the access allocation process and ensure efficient access management. Additionally, the role involves liaising proactively with stakeholders, maintaining access management documentation, and supervising junior staff.
The Post Holder will also assist in the development and improvement of
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