Patient Care Navigator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 24/08/2026
- Closes
- 24/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves joining a reception team as a Patient Care Navigator, assisting patients by directing them to appropriate care routes and services. You will be the first point of contact at a GP surgery, providing a friendly and supportive environment. The position requires working 16-20 hours per week, Monday to Friday, between 8am and 6:30pm.
Key responsibilities
- Liaising with patients on the telephone and at the front reception desk
- Actioning clinical tasks
- Workflow incoming mail
- Processing repeat prescriptions
- Assisting GPs with patient online triage requests
- Staying updated on local services available to patients
Essential criteria
- Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is highly desirable.
- You must be able to work as part of a team and promote good team spirit.
- You should be motivated by providing an excellent service and be able to work independently when required.
- Good knowledge of admin systems, software programmes and IT skills.
- GCSE passes at grade C or above or equivalent experience.
- The post holder will ensure that all statutory requirements are met.
- Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
- The post holder will demonstrate good numeracy and literacy skills.
- To understand the requirements of maintaining confidentiality.
- To demonstrate a high level of accuracy, presentation of information and attention to detail.
- To employ a flexible approach to working with the ability to prioritise and organise own time management.
- To continue with own personal and professional development.
- Applicant must have the right to work in the UK
Desirable criteria
- NVQ level 2 or above qualifications
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
Posted 14d ago · Closes in 18d
Plenty of time to prepare a strong application.
Full advert · preview
The Grove Medical Group
Patient Care Navigator
The closing date is 24 September 2026
Job summary
We are looking to recruit an enthusiastic individual to join our established Reception team in the role of a Patient Care Navigator. This role will assist our patients by facilitating their journey, helping direct them to the best route of care and considering more appropriate services. You will be based at our GP surgery and will be the first point of contact for our patients, always providing a friendly and supportive environment for patients and visitors.
Main duties of the job
You will be working as part of our busy reception team ensuring our patients recieve the best possible care.
About us
- The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients . We are looking to employ a Patient Care Navigator, working 16-20 hours to help provide support to our patients and clinicians. Working Days will be Monday to Friday and hours will be between our opening times of 8am to 6.30pm.
Details
Date posted
24 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A0383-26-0008
Job locations
1 The Grove
Gosforth
Newcastle Upon Tyne
NE3 1NU
United Kingdom
Job description
Job resp
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