Service Support Administrator - Band 3
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 02/09/2026
- Closes
- 16/09/2026
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Role summary
This role involves providing administrative support to the Children and Young Peoples administration team, assisting clinicians across various services. Key duties include managing patient waiting lists, scheduling appointments, and handling patient inquiries. The administrator will also be responsible for monitoring patient pathways and ensuring accurate data recording to support performance targets. This position offers a diverse range of tasks and the opportunity to enhance administrative skills.
Essential criteria
- Level 3 vocational qualification in relevant subject or equivalent
- Level 3 Word processing or typing qualification or equivalent
- Excellent written and verbal communication skills
- Able to prioritise workload and deliver against agreed national and local KPIs
- Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail
- Problem solving - ability to respond to problems and identify solutions
- Ability to establish and maintain working relationships at all levels internally and externally
- Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels
- Adaptable and flexible approach to work
- Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
- Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook
Desirable criteria
- Knowledge of medical terminology
- Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
- Management of records and information in an office environment.
- Previous experience of working in a customer focused environment
- Previous experience of working towards targets/deadlines
- Previous experience of validating data against reports.
- Previous experience of audio typing and transcribing of meeting minutes
- Previous experience in using SysmOne
- Previous NHS experience
- Specifif Requirements
- Evidence of working in an office environment where frequent interruptions may cause distraction
- Ability to travel countywide as required
- Enjoys working in a multi-disciplinary team
- Ability to work in line with and role model Group values
- Level 3 vocational qualification in relevant subject or equivalent
- Level 3 Word processing or typing qualification or equivalent
- Excellent written and verbal communication skills
- Able to prioritise workload and deliver against agreed national and local KPIs
- Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail
- Problem solving - ability to respond to problems and identify solutions
- Ability to establish and maintain working relationships at all levels internally and externally
- Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels
- Adaptable and flexible approach to work
- Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
- Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook
- Knowledge of medical terminology
- Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
- Management of records and information in an office environment.
- Previous experience of working in a customer focused environment
- Previous experience of working towards targets/deadlines
- Previous experience of validating data against reports.
- Previous experience of audio typing and transcribing of meeting minutes
- Previous experience in using SysmOne
- Previous NHS experience
- Specifif Requirements
- Evidence of working in an office environment where frequent interruptions may cause distraction
- Ability to travel countywide as required
- Enjoys working in a multi-disciplinary team
- Ability to work in line with and role model Group values
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
United Lincolnshire Hospitals NHS Trust
Service Support Administrator - Band 3
The closing date is 16 September 2026
Job summary
Come and work in our Children and Young Peoples administration team providing quality administrative services to clinician across multiple services. You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post covers our services across the county and offers the opportunity to learn and enhance your skill set due to the diversity of the role.You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly. You will help maintain high standards of patient experience while supporting performance targets such as Referral to Treatment (RTT), 18 week waits.
Main duties of the job
- Manage waiting lists to ensure timely access to appointments
- Schedule, monitor, and manage appointments
- Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
- Maintain effect
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