Band 3 Business Support Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time, Flexible working
- Posted
- 21/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role provides comprehensive administrative and clerical support to the Catering Department, ensuring efficient daily operations. The post holder will manage purchasing orders, process invoices, and maintain accurate financial records using various Trust systems. It involves liaising with suppliers, finance teams, and other stakeholders to ensure compliance with financial procedures. The Business Support Officer contributes to departmental objectives by delivering high-quality administrative support.
Key responsibilities
- Develop and maintain positive working relationships with colleagues, suppliers, and stakeholders.
- Process and manage purchase orders using Trust-approved systems like Sage, Oracle, and MenuMark.
- Ensure all purchasing activity complies with Trust Financial Standing Instructions and departmental procedures.
- Monitor and maintain accurate product codes and unit prices, escalating discrepancies.
- Manage high volumes of invoices, credits, and receipting transactions accurately and within agreed timescales.
- Maintain accurate records of cross-charges for various departments.
Essential criteria
- Good General Education, GCSE in English & Maths or Equivalent
- NVQ Level 3 Business and Administration or
- Higher National Diploma in relevant discipline eg Business Administration or equivalent relevant experience
- Experience of working with a range of Microsoft Office Packages (eg Word, Excel, Outlook,PowerPoint and Publisher)
- Experience of working in a busy office/customer care environment
- Advanced Keyboard/IT Skills Including audio typing
Desirable criteria
- Customer Service Level 2
- Experience of working in Healthcare
- Experience of working with Catering systems such as Menu mark, Catersoft
- Sage ordering Knowledge
- Oracle ordering Knowledge
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 3 Business Support Officer
The closing date is 24 September 2026
Job summary
The Business Support Officer is responsible for providing comprehensive administrative and clerical support to the Catering Department, ensuring the efficient day-to-day operation of departmental services. The post holder supports management and colleagues through a range of administrative duties, including handling telephone enquiries, photocopying, scanning, filing, and maintaining accurate records.
The role is responsible for promoting best practice in the use of Trust and departmental systems, including Oracle, Sage, MenuMark, Softology, Label Logic, and Catersoft, ensuring compliance with Trust Financial Standing Instructions and procurement procedures. Key responsibilities include processing purchasing orders, receipting goods, managing credits, and maintaining accurate financial records.
The post holder will manage a high volume of invoices on a daily, weekly, and monthly basis, ensuring invoices are processed accurately and efficiently while maintaining effective working relationships with suppliers and the Purchase Ledger team. This supports accurate purchasing, receipting, and accounting processes across the Catering Department.
The Business Support Officer contributes to the achievement of departmental and organisational
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