Call Handler CCC
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 10/09/2026
- Closes
- 22/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn”Quoted verbatim from the source advert
Role summary
This role is for a Call Handler in the Care Coordination Centre in Burton on Trent. You will provide effective call handling, screen referrals, and direct calls and emails to appropriate services. The position involves administrative duties, supporting clinical teams, and scheduling appointments. Some weekend work on a rota basis is required, but flexible working requests are considered.
Essential criteria
- C or above in essential main education
- Experince of working in a call handling enviroment
Desirable criteria
- community experience
- working within a team
- Education & skills
- C or above in essential main education
- Experince of working in a call handling enviroment
- community experience
- working within a team
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
Midlands Partnership NHS Foundation Trust
Call Handler CCC
The closing date is 22 September 2026
Job summary
We are offering an exciting opportunity to join our Care Coordination Centre as a Call Handler based in Burton on Trent.
You will play an integral part of the team by providing effective and efficient call handling to ensure positive customer experience of people contacting the service. Ensuring effective filtering and directing telephone calls and email for services across East Staffordshire and where required with partner organisations such as Adult Social Care.
You should be skilled in administration and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service.You will provide a varied range of administrative duties and act as a focal point for communication and contribute to achieving key objectives and outcomes of the service.
You will be required to cover the 7 day period, therefore some weekend work on a Rota basis is required; however we are able to consider requests for flexible working in line with the requirements of the service. The is currently no bank holiday working.
Main duties of the job
As the administrator for the team, you will be supporting clinical teams by booking and scheduling routine clinic activity based on rules, protocols, and signposting other activity to the relevant
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