Band 3 Patient Services Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 11/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role provides administrative support to patients within the Community Dental Services at Birmingham Dental Hospital. Key duties include booking appointments, issuing letters, answering patient queries, and coordinating outpatient clinics. The post holder will work within a Specialty Management Group, ensuring efficient operation of dental services and enhancing patient experience. It is a multi-skilled role requiring flexibility and the ability to manage one's own workload.
Essential criteria
- GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
- RSA 2 or equivalent experience in typing or word processing.
- Level 3 NVQ in Business Administration or equivalent administrative experience.
- Previous administrative experience.
- Previous experience of working with the general public.
- Experience of working with a wide range of professionals
- Skills/Knowledge
- Excellent communication and organisational skills
- Excellent keyboard skills
- Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
- Ability to work as a member of a team.
- Ability to use own initiative and prioritise workload in a methodical approach to work.
- Outstanding Customer Service Skills
- Ability to suggest and implement new procedures.
- Ability to follow tasks through to completion.
- Ability to work under pressure.
Desirable criteria
- Knowledge of information systems i.e. PAS, RiO
- Other job requirements
- Ability to travel between clinics to cover when required.
- Able to work on own initiative and be self-motivated
- GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
- RSA 2 or equivalent experience in typing or word processing.
- Level 3 NVQ in Business Administration or equivalent administrative experience.
- Previous administrative experience.
- Previous experience of working with the general public.
- Experience of working with a wide range of professionals
- Skills/Knowledge
- Excellent communication and organisational skills
- Excellent keyboard skills
- Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
- Ability to work as a member of a team.
- Ability to use own initiative and prioritise workload in a methodical approach to work.
- Outstanding Customer Service Skills
- Ability to suggest and implement new procedures.
- Ability to follow tasks through to completion.
- Ability to work under pressure.
- Knowledge of information systems i.e. PAS, RiO
- Other job requirements
- Ability to travel between clinics to cover when required.
- Able to work on own initiative and be self-motivated
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham Community Healthcare NHS FT
Band 3 Patient Services Administrator
The closing date is 11 September 2026
Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Previous applicants need not apply
Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Dental Hospital.
The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.
Main duties of the job
To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.
To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.
The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will
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