Occupational Health and Wellbeing Officer
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Part-time
- Posted
- 01/09/2026
- Closes
- 09/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
The Occupational Health and Wellbeing Officer provides comprehensive administrative support to the Occupational Health & Wellbeing Department. This role involves being a primary point of contact for the OH team, clients, managers, and external contractors. Key responsibilities include handling telephone queries, booking appointments, managing clinic schedules, and preparing client case notes, all while maintaining strict confidentiality.
Essential criteria
- NVQ Level 3 or relevant experience
- Experience in an administrative role
- Experience of working as part of a team
- Experience of dealing with customers
Desirable criteria
- Experience of working in an Occupational Health department
- Experience in using the ORACLE system of ordering
- Experience in using the COHORT occupational health IT system
- Knowledge and Skills
- Excellent communication skills
- Computer/keyboard skills - Microsoft packages essential
- Excellent customer care skills
- Knowledge of Trust's rules regarding confidentiality
- Knowledge of Trust's procedures for dealing with complaints
- Accurate filing
- Health & Safety, including inanimate handling
- Personal Attributes
- Good team working skills
- Good time management/organisational skills
- Ability to maintain a professional approach when working under pressure
- Polite telephone manner
- Self-motivated and enthusiastic
- Willingness to travel and work across Trust's sites
- Qualifications, Specific Experience and Training
- NVQ Level 3 or relevant experience
- Experience in an administrative role
- Experience of working as part of a team
- Experience of dealing with customers
- Experience of working in an Occupational Health department
- Experience in using the ORACLE system of ordering
- Experience in using the COHORT occupational health IT system
- Knowledge and Skills
- Excellent communication skills
- Computer/keyboard skills - Microsoft packages essential
- Excellent customer care skills
- Knowledge of Trust's rules regarding confidentiality
- Knowledge of Trust's procedures for dealing with complaints
- Accurate filing
- Health & Safety, including inanimate handling
- Personal Attributes
- Good team working skills
- Good time management/organisational skills
- Ability to maintain a professional approach when working under pressure
- Polite telephone manner
- Self-motivated and enthusiastic
- Willingness to travel and work across Trust's sites
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 2d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The Occupational Health and Wellbeing Officer will provide a comprehensive, quality administration service to the Occupational Health & Wellbeing Department.
They will be a point of contact for the OH team and its clients, managers and external contracts.
Main duties of the job
Duties and Key Tasks
- To provide a comprehensive administrative support to OHU ensuring confidentiality at all times with regards to clients personal and stressful situation which is often disclosed.
- To deal with telephone queries from clients, managers and outside contractors escalate to the appropriate OH member of staff if necessary.
- Requirement to change tasks at short notice to deal with unexpected situation or problems.
- To receive and acknowledge incoming referral letters if appropriate.
- To refer letters to Consultant/Team Leaders.
- To book appointments via the Cohort System.
- To ensure clinics booked to full capacity.
- To make suggestions as to any modification to ensure smooth running of clinic based on demand.
- To freeze, unfreeze or delete clinics due to Annual/Study leave etc., as per agreement with Consultant/clinician.
- To re-book patients who have had to be cancelled due, for example, to sickness of clinician.
- To pull client's case notes from storage and prepare in advance of daily clinics.
About us
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