Band 3 Senior Booking Clerk - HV
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves working in the busy Central Booking Service (CBS) within the Children and Families Division, providing professional appointment booking and call management for Health Visiting Services & School Nursing. The post holder will route calls to appropriate clinicians, book patient appointments using the RIO system, and ensure accurate inputting of clinical activity data. It requires excellent customer service, managing one's own workload, and maintaining up-to-date knowledge of CBS services.
Essential criteria
- 5 GCSE passes including English at C or above or relevant administrative experience or qualifications
- RIO experience
- Previous Admin experience
- Experience of working with the General Public
- Competent in using MS Word, Excel, Access
Desirable criteria
- Competent in working with a wide range of professionals
- Ability to work as part of a team
- Ability to prioritise workload and use own initiative
- Ability to follow tasks through to completion
- 5 GCSE passes including English at C or above or relevant administrative experience or qualifications
- RIO experience
- Previous Admin experience
- Experience of working with the General Public
- Competent in using MS Word, Excel, Access
- Competent in working with a wide range of professionals
- Ability to work as part of a team
- Ability to prioritise workload and use own initiative
- Ability to follow tasks through to completion
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham Community Healthcare NHS FT
Band 3 Senior Booking Clerk - HV
The closing date is 24 September 2026
Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
Previous applicants need not apply
We are looking for enthusiastic, hard-working staff members to work in our busy Central Booking Service (CBS) within the Children and Families Division.
The main duties for the post holder will be to provide support to the Central Booking Service and Operational Team Leader in order to provide a prompt and professional appointment booking and call management service to parents/carers/service users. The post holders will work as part of the CBS Team to ensure that calls to Health Visiting Services & School Nursing from parents are routed to the most appropriate clinicians and that patient appointments are booked with parents/carers over the telephone and also on the RIO system in line with the Central Booking Service processes.
The post holder will also ensure that there is prompt and accurate inputting of the clinical activity data onto the RIO system.
Main duties of the job
The Central Booking Service (CBS) is often the first contact a parent/carer will have with the Children & Families Division and may be regarded as the 'shop window' for the Comm
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