Health Advisor - 111/999 Call Taker
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 24/08/2026
- Closes
- 14/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
Join the North East Ambulance Service as a Health Advisor, taking 999 and 111 calls. This challenging yet rewarding role involves assessing callers' needs using a computerised medical assessment tool and directing them to appropriate care. Full training is provided, and you will work as part of a close-knit team dedicated to helping those in crisis. This role offers a career progression path to handle both 111 and 999 calls.
Key responsibilities
- Be the first point of contact for patients, healthcare professionals, and other callers.
- Use NHS pathways to record patient demographics and clinical information.
- Assess patient conditions to direct them to the most appropriate healthcare professional or service.
- Provide basic advice and health information to patients calling 111.
- Handle emergency and urgent calls, including potentially traumatic situations.
Essential criteria
- 3 GCSE at Grade C or equivalent including English or higher qualification in any area, or previous experience of call answering in an extremely busy or stressful environment
- Evidence of undertaking additional training and a willingness to learn
- Ability to demonstrate resilience by remaining calm under pressure, the ability to juggle priorities when dealing with emergency situations and to make sound decisions.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
North East Ambulance Service NHS Foundation Trust
Health Advisor - 111/999 Call Taker
The closing date is 14 September 2026
Job summary
We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don't need any medical knowledge, and full training in managing calls and use of our systems will be provided.
This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:
Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.
Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.
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