Service Practitioner
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Job share, Flexible working
- Posted
- 26/08/2026
- Closes
- 09/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves working within a multi-disciplinary team to deliver the new NHS.net Service for internal and external NHS England customers. Key duties include maintaining service documentation, facilitating incident management, and identifying process improvements. The successful candidate will become a Subject Matter Expert for NHS.net Connect Service Operations, focusing on secure email accreditations and migration support.
Essential criteria
- Knowledge of working in a Service Management environment
- Knowledge of the ITIL framework and how this is applied
- Ability to work under pressure to tight deadlines and deliver high quality material right first time
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment
- Service level management
- Change management
- Supplier management
- Incident management
- ITIL Foundation v4 or equivalent experience
- ITIL Collaborate, Assure & Improve or ITIL Monitor, Support & Fulfil or equivalent experience
- Knowledge & Experience
- Knowledge of working in a Service Management environment
- Knowledge of the ITIL framework and how this is applied
- Ability to work under pressure to tight deadlines and deliver high quality material right first time
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment
- Service level management
- Change management
- Supplier management
- Incident management
- ITIL Foundation v4 or equivalent experience
- ITIL Collaborate, Assure & Improve or ITIL Monitor, Support & Fulfil or equivalent experience
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 12d ago · Closes in 3d
Applications close soon — apply now if this is a fit.
Full advert · preview
NHS England
Service Practitioner
The closing date is 09 September 2026
Job summary
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
Main duties of the job
Be part of a multi-disciplinary team, playing a role in delivering the new NHS.net Service to support internal and external customers of NHS England.
- Work with relevant product and technical teams to maintain service documentation as required.
- Facilitate incident management and escalation processes on the service.
- Identify ways to improve internal processes to increase the efficiency of the service and share knowledge across the team.
- Become an SME for NHS.net Connect Service Operations focusing on DCB1596 secure email accreditations and migration support.
About us
NHS England has a wide range of statutory functions, responsibilities and regulatory po
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