Service Manager - Unplanned Care Division
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is an exciting opportunity for an enthusiastic and experienced Service Manager to join the Unplanned Care Division. The role involves day-to-day management of services, focusing on Elective recovery, Patient experience, Operational performance, and Budgetary Control. You will lead an administrative team and work with clinical staff to continuously improve patient pathways and deliver key national and local targets. Experience in managing and leading teams in a complex environment is essential.
Essential criteria
- Educated to degree level or equivalent relevant experience
- NHS Operational Management Experience
- Practical experience of managing complex operational pathways
- Practical experience of delivering compliance of Constitutional Standards
- Possess the ability to work within and lead a multidisciplinary team
- Experience of RTT and cancer performance management will be essential.
- Experience in undertaking service improvement and change management
Desirable criteria
- Ability to work flexibly across a variety of specialities
- Working in partnership with external agencies.
- Experience of utilising CERNER electronic patient record
- Experience of managing diagnostic pathways in compliance with DM01
- Criteria
- Educated to degree level or equivalent relevant experience
- NHS Operational Management Experience
- Practical experience of managing complex operational pathways
- Practical experience of delivering compliance of Constitutional Standards
- Possess the ability to work within and lead a multidisciplinary team
- Experience of RTT and cancer performance management will be essential.
- Experience in undertaking service improvement and change management
- Ability to work flexibly across a variety of specialities
- Working in partnership with external agencies.
- Experience of utilising CERNER electronic patient record
- Experience of managing diagnostic pathways in compliance with DM01
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £55,524 – £62,652 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
The Hillingdon Hospital NHS Foundation Trust
Service Manager - [contact details removed]
The closing date is 24 September 2026
Job summary
An exciting opportunity has arisen for an enthusiastic, highly motivated, and experienced individual to work within our Unplanned Care Division.
We are looking for an individual who can demonstrate a positive attitude with an ability to develop and improve services in collaboration with clinical colleagues. The successful candidate will therefore have a track record of managing and leading teams in a complex and changing environment.
You will be responsible for the day-to-day management of the services, with particular reference to Elective recovery, Patient experience, Operational performance, and Budgetary Control. Experience of DM01, RTT and Cancer performance management is essential and applications would be particularly welcome from those candidates with previous experience within specialities that cover all the above metrics.
You should be able to work independently to identify and plan for service needs, in line with demand and under the supervision of department's Senior Service Managers.
In addition, you will lead an administrative team and will work in partnership with Consultants, Matron/Lead Nurses, Ward/Outpatient Managers, and medical staff to develop plans that focus on the continuous improvement of patient pa
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