Band 3 ICT Helpdesk Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 15/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for an ICT Helpdesk Assistant within the Digital Technology Service, supporting 5,500 users across 300+ sites. You will be responsible for creating network and email accounts for new starters, providing initial support for logon and mailbox issues, and resolving user account problems. The role involves providing telephone support and covering service desk hours on a rota basis.
Essential criteria
- Educated to O Level/GCSE standard with good grades in Maths and English or equivalent
- Evidence of training attendance in relation to Microsoft Office Applications or equivalent
- Microsoft Office Applications exprience
- IT Experience
Desirable criteria
- NHS Mail Admin portal
- MS Active Directory administration
- Sunrise Call Logging system
- Working for NHS
- Educated to O Level/GCSE standard with good grades in Maths and English or equivalent
- Evidence of training attendance in relation to Microsoft Office Applications or equivalent
- Microsoft Office Applications exprience
- IT Experience
- NHS Mail Admin portal
- MS Active Directory administration
- Sunrise Call Logging system
- Working for NHS
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Birmingham Community Healthcare NHS FT
Band 3 ICT Helpdesk Assistant
The closing date is 21 September 2026
Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
Job overviewA great opportunity to be part of the IT Helpdesk Team within the Digital Technology Service developing and maintaining the IT Infrastructuresupporting 5,500 users deployed over more than 300 sites across Birmingham. You will support DTS department with creation of Network andEmail Accounts for all new starters across the Trust, initial support to new users regarding their logon and mailbox This support encompassesboth administration systems (Microsoft Office products and e-mail) and technical software (operating systems).The service desk hours are between 8am and 5pm, the service hours will be extended to 6pm and you will be required to work on a rota basis tocover the extended service hours.
Main duties of the job
1. Creation of network and email accounts for all new users across the Trust.2. Communicate new login details to new user and line manager within agreed SLA timescales.3. Provide telephone support to new users to ensure correct level of access and functionality.4. Resolve any user account issues escalated from Helpdesk, involving investigation and discussion with users
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