People Services Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves providing efficient and quality resourcing and administration services to all departments, assisting with temporary staff, honorary appointments, and clinical placements. You will be the first point of contact for candidates and current employees, offering advice and guidance from application to employment. The position requires a welcoming, helpful, and kind individual to ensure a positive experience for all. It's a dynamic role within a small, friendly team, focusing on excellent customer service.
Key responsibilities
- Process routine starter, leaver and contractual change documentation accurately
- Enter, update and validate employee information on workforce systems
- Monitor shared inboxes, workflow queues and worklists
- Respond to routine enquiries from candidates, employees and managers by telephone, email and digital systems
- Provide administrative support
- Support recruitment and onboarding administration, including assigning Certificates of Sponsorship
- Produce routine reports, spreadsheets and correspondence
Essential criteria
- NVQ Level 3, apprenticeship or equivalent relevant administrative experience
- Good general education, including English and Mathematics at GCSE level or equivalent.
- Working knowledge of Microsoft Office, particularly Outlook, Word and Excel
- Understanding of effective administrative and customer-service processes
- Awareness of confidentiality, data protection and information governance requirements
- Ability to follow policies, procedures and standard operating processes
- Understanding of the importance of deadlines, accurate records and appropriate escalation
- Relevant administrative experience in a busy office or customer-service environment
- Experience of entering, checking and maintaining information on electronic systems or databases
- Experience of handling enquiries by telephone and email.
- Experience of organising a varied workload and meeting deadlines
- Experience of handling confidential or sensitive information appropriately
Desirable criteria
- Business administration, customer service or IT qualification
- Awareness of ESR, Trac, NHS terms and conditions, payroll processes or NHS employment checks
- Experience in HR, recruitment, payroll, workforce information or NHS administration
- Experience of ESR, Trac or a comparablesystems
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
The Clatterbridge Cancer Centre NHSFT
People Services Officer
The closing date is 16 September 2026
Job summary
Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa
An exciting position has arisen in our small and friendly Resourcing & Workforce Systems Team. If you love meeting new people and learning lots of new and diverse skills, this is the job for you!
For us, the most important quality of the successful candidate will be the drive and determination to provide an excellent service to both our candidate, existing staff & managers.
This role involves providing an efficient and quality resourcing & administration service to all departments at The Clatterbridge Cancer Centre and subsidiaries, which also includes assisting with temporary staff, honorary appointments & clinical placements.
You will often be the first point of contact for candidates and current employees including managers to provide advice and guidance from initial application stage or vacancy stage right through to their first day of work & whilst in post. This means you will have a real impact on the candidates' experience of app
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