Outpatient Clinic Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a receptionist within the busy Centralised Outpatient Team at King's College Hospital. The post holder will manage outpatient appointment bookings, liaise with patients and multidisciplinary teams, and ensure performance targets are met. Responsibilities include both front desk reception duties and administrative tasks, requiring excellent communication, customer service, and IT skills. The successful candidate will contribute to providing a high-quality and efficient service to outpatient users.
Essential criteria
- oNVQ Level 2/A level or equivalent experience in Customer Care oECDL or equivalent experience o5 GCSEs or equivalent standard of education in English and Mathematics
- oAbility to deal with sensitive information with tact and diplomacy. oAbility to work as part of a multidisciplinary team (Team Player) oAbility to work independently, to manage and prioritise own workload. oClear & effective communication skills.
- oExperience of working in a customer-focused environment. oCompetent use of IT systems - Excel, Word, and dbase input oAdministrative experience. oFiling techniques.
Desirable criteria
- oCommitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent)
- oExperience in the use of an appointment/patient administration system such as PIMS/EPR/EBS
- shortlisting
- oNVQ Level 2/A level or equivalent experience in Customer Care oECDL or equivalent experience o5 GCSEs or equivalent standard of education in English and Mathematics
- oAbility to deal with sensitive information with tact and diplomacy. oAbility to work as part of a multidisciplinary team (Team Player) oAbility to work independently, to manage and prioritise own workload. oClear & effective communication skills.
- oExperience of working in a customer-focused environment. oCompetent use of IT systems - Excel, Word, and dbase input oAdministrative experience. oFiling techniques.
- oCommitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent)
- oExperience in the use of an appointment/patient administration system such as PIMS/EPR/EBS
- oNVQ Level 2/A level or equivalent experience in Customer Care oECDL or equivalent experience o5 GCSEs or equivalent standard of education in English and Mathematics
- oAbility to deal with sensitive information with tact and diplomacy. oAbility to work as part of a multidisciplinary team (Team Player) oAbility to work independently, to manage and prioritise own workload. oClear & effective communication skills.
- oExperience of working in a customer-focused environment. oCompetent use of IT systems - Excel, Word, and dbase input oAdministrative experience. oFiling techniques.
- oCommitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent)
- oExperience in the use of an appointment/patient administration system such as PIMS/EPR/EBS
- shortlisting
- oNVQ Level 2/A level or equivalent experience in Customer Care oECDL or equivalent experience o5 GCSEs or equivalent standard of education in English and Mathematics
- oAbility to deal with sensitive information with tact and diplomacy. oAbility to work as part of a multidisciplinary team (Team Player) oAbility to work independently, to manage and prioritise own workload. oClear & effective communication skills.
- oExperience of working in a customer-focused environment. oCompetent use of IT systems - Excel, Word, and dbase input oAdministrative experience. oFiling techniques.
- oCommitment to undertaking further course of study in Customer Care (NVQ Level 3 or equivalent)
- oExperience in the use of an appointment/patient administration system such as PIMS/EPR/EBS
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
King's College Hospital NHS Foundation Trust
Outpatient Clinic Administrator
The closing date is 17 September 2026
Job summary
An exciting opportunity has arisen for a receptionist to join our busy Centralised Outpatient Team.
If you are caring and passionate about people and wish to pursue a rewarding career within the NHS, you should apply now.
We are a busy outpatient service in King's College Hospital dealing with outpatient clinics.
We are seeking self-motivated people, who are able to effectively manage their time and workload, to meet deadlines in a busy environment with competing demands on their time. They should have excellent communication and customer service skills, IT experience and the ability to provide a high-quality and efficient service to outpatient users.
The successful applicant will possess excellent telephone and administrative skills.
Main duties of the job
The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, clinicians, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored.
The post holder will be expected to rotate on a regular basis between reception(front desk) and administrative duties.
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