Patient Pathway Coordinator (CAT Team 1 ENT,Max Fax & Plastic Surgery)
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 04/10/2026
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Role summary
This role is for a Band 4 Patient Pathway Coordinator within the Planned Care team, specifically supporting the Gastroenterology team at Royal Berkshire NHS Foundation Trust. The post holder will provide comprehensive administrative support, including processing general admin duties, answering telephones, scheduling appointments, and processing clinic letters. It is a split-site role covering Royal Berkshire Hospital and Townlands Hospital, requiring excellent IT skills and the ability to work in a fast-paced environment.
Essential criteria
- Customer Care or acquired equivalent experience GCSE or equivalent
- Experience of using full range of IT systems including accurate data entry, typing and checking skills
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Skills, Knowledge, Abilities.
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient/customer queries
Desirable criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Experience of working in a multidisciplinary team
- NHS Admin Experience
- Experience of arranging appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Experience of handling complaints
- Customer Care or acquired equivalent experience GCSE or equivalent
- Experience of using full range of IT systems including accurate data entry, typing and checking skills
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Skills, Knowledge, Abilities.
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient/customer queries
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Experience of working in a multidisciplinary team
- NHS Admin Experience
- Experience of arranging appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Experience of handling complaints
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 17d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Berkshire NHS Foundation Trust
Patient Pathway Coordinator (CAT Team 1 ENT,Max Fax & Plastic Surgery)
The closing date is 04 October 2026
Job summary
Band 4 Patient Pathway Coordinator (CAT Team 1 ENT, Maxillofacial & Plastic Surgery)
This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).
We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Gastroenterology team.
You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
This is a split-site role providing administrative and pathway coordination support across both the Royal Berkshire Hospital, Reading, and Townlands Hospital, Henley-on-Thames.
The post holder works a shift pattern between 08:00 and 18:00, Monday
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