Patient Pathway Administrator
At a glance
- Band
- Band 3
- Contract
- Secondment
- Pattern
- Full-time
- Posted
- 04/09/2026
- Closes
- 18/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves providing a comprehensive reception and booking service for the imaging/centralised booking office. The post holder will rotate between back office and front of house duties, including face-to-face patient contact and processing requests. It requires liaising with various staff to manage waiting lists and appointment systems, often working unsupervised and making patient-related decisions.
Key responsibilities
- Schedule and process all referrals/requests within defined timescales, ensuring correct data entry.
- Ensure patients are offered appointments within statutory waiting times, including urgent and cancer referrals.
- Provide efficient and friendly telephone services to patients and other callers.
- Contact patients directly to offer, reschedule, cancel appointments, or confirm attendance.
- At reception, deal face-to-face with patient and visitor enquiries, using judgment to resolve problems or seek advice.
- Advise ward staff of any patient preparation for forthcoming procedures and complete relevant checklists.
Essential criteria
- Good communication and interpersonal skills
- Good organisation skills
- Ability to prioritise workload
- Ability to work well in a team and also on own initiative
- Knowledge, Training & Experience
- Good level of general education, grade c or above in English language and maths GCSE equivalent
- Experience of working within the NHS or a large organisation of similar size and volume of
- Excellent administrative and organisation skills
- Ability to work unsupervised and use own initiate
Desirable criteria
- Knowledge, Training & Experience
- Knowledge of ICS/RIS/Insight/ ICE or similar information systems that support the business function in the NHS
- Planning & Organisational Skills
- Management of own office environment and workload
- Happy to provide cross cover
- Communication & Relationship Skills
- Good communication and interpersonal skills
- Good organisation skills
- Ability to prioritise workload
- Ability to work well in a team and also on own initiative
- Knowledge, Training & Experience
- Good level of general education, grade c or above in English language and maths GCSE equivalent
- Experience of working within the NHS or a large organisation of similar size and volume of
- Excellent administrative and organisation skills
- Ability to work unsupervised and use own initiate
- Knowledge, Training & Experience
- Knowledge of ICS/RIS/Insight/ ICE or similar information systems that support the business function in the NHS
- Planning & Organisational Skills
- Management of own office environment and workload
- Happy to provide cross cover
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
Royal National Orthopaedic Hospital NHS Trust
Patient Pathway Administrator
The closing date is 18 September 2026
Job summary
The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office.
This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties.
For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary.
The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems.
Please see the Job Description and Person Specification for further details.
Main duties of the job
- Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems.
- Ensure that patients are offered appointments within the statutory waiting times including urgent
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