Clinical Administrator/Call Handler
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 22/09/2026
- Closes
- 06/10/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for a Clinical Administrator/Call Handler within the newly developed Care Co-Ordination hub. You will be the first point of contact for patients, carers, and referrers, managing urgent and non-urgent cases to prevent hospital admissions. Responsibilities include call handling, processing referrals, scheduling appointments, and managing stock. The position requires working various shift patterns, including nights, and involves using clinical recording systems.
Essential criteria
- Knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, Power Point.
- Excellent communication and interpersonal skills.
- Effective organisational skills such as planning organising and prioritising.
Desirable criteria
- Experience of using EMIS system.
- Knowledge of medical terms.
- Physical Skills
- Competent with IT, with proven keyboard skills.
- Level 3 Standard/NVQ in Business and Administration or the equivalent experience.
- GCSE Maths and English C or above, or equivalent.
- Minimum 2 years office experience.
- Efficient Typing Skills.
- Good standard of general education.
- At least 2 years experience working in a clerical post.
- Good standard of written and verbal English.
- Previous customer service experience as in experience of working with the general public, dealing with face-to-face and/or telephone enquires.
- Experience of a full range of secretarial procedures including diary management and arranging meetings.
- Experience of handling confidential information.
- Ability to problem solve.
- Ability to prioritise workload.
- Experience of working in NHS or a healthcare environment.
- Knowledge of local health services.
- Experience of minute taking.
- Skills and Knowledge
- Knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, Power Point.
- Excellent communication and interpersonal skills.
- Effective organisational skills such as planning organising and prioritising.
- Experience of using EMIS system.
- Knowledge of medical terms.
- Physical Skills
- Competent with IT, with proven keyboard skills.
- Level 3 Standard/NVQ in Business and Administration or the equivalent experience.
- GCSE Maths and English C or above, or equivalent.
- Minimum 2 years office experience.
- Efficient Typing Skills.
- Good standard of general education.
- At least 2 years experience working in a clerical post.
- Good standard of written and verbal English.
- Previous customer service experience as in experience of working with the general public, dealing with face-to-face and/or telephone enquires.
- Experience of a full range of secretarial procedures including diary management and arranging meetings.
- Experience of handling confidential information.
- Ability to problem solve.
- Ability to prioritise workload.
- Experience of working in NHS or a healthcare environment.
- Knowledge of local health services.
- Experience of minute taking.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
South Tyneside and Sunderland NHS Foundation Trust
Clinical Administrator/Call Handler
The closing date is 06 October 2026
Job summary
Are you looking for a new challenge?
The newly developed Care Co-Ordination hub are looking to recruit
multiple Clinical Administrator/Call Handlers to be based at Clarendon,
Windmill Way, Hebburn NE31 1AT. The successful candidates will be expected to
rotate across the below shift patterns.
- 8am-4pm
- 10am-6pm
- 12pm-8pm
- 8pm-8am Night Shift
Please note that shift patterns are actively being reviewed,
therefore there may be changes to shift pattern times in the near future as the
team grows. An example of shift patterns being considered are (7am-3pm, 3pm-11pm and Night Shift 11pm-7am).
Posts available (Full and Part Time):
- x3 37.5 hours
- x1 32.5 hours
Job share would be considered.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their applic ation. Please visit Gov.UK for further information.
Main duties of the job
The Care Co-Ordination hub is an admission prevention service, the
aim is to prevent a patient from attending hospital if they are able to receive
treatment in their own home. As a Clinical Administrator/Call Handler you will
be the first point of contact for p
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