A&E Administration Team Leader
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 19/08/2026
- Closes
- 01/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for an A&E Administration Team Leader responsible for supervising a team of A&E Receptionists and Same Day Emergency Care Clerks within the Emergency Department. You will ensure comprehensive administrative support, manage staffing levels, and support HR processes like supervision and appraisals. The role involves training staff, maintaining data quality, and requires a flexible approach to adapt to changing needs.
Essential criteria
- English and Maths, GCSE, CSE, level 2 or A-C or above
- IT Skills in Microsoft, Word and Excel
- NVQ Qualification Level 2 or 3 in Business & Administration / Customer Care / Team Leading or equivalent
- Have knowledge of a range of administration procedures
- Reception duties- answering the phone
- Customer Service skills
- Previous experience working with the general public
- Previous Line Management / Supervisory experience
- Knowledge of Patient Administration Systems (PAS) i.e.LORENZO
- Knowledge of the Microsoft Packages
- General Office duties
- Skills & Ability
- IT skills
- Ability to deal sensitively and compassionately with a range of people
- Excellent telephony skills
- Flexibility to cope with changing needs of the job
- Eager to learn new skills
- Good communication skills
- Good organisational skills
- Ability to work alone and make judgements
- English and Maths, GCSE, CSE, level 2 or A-C or above
- IT Skills in Microsoft, Word and Excel
- NVQ Qualification Level 2 or 3 in Business & Administration / Customer Care / Team Leading or equivalent
- Have knowledge of a range of administration procedures
- Reception duties- answering the phone
- Customer Service skills
- Previous experience working with the general public
- Previous Line Management / Supervisory experience
- Knowledge of Patient Administration Systems (PAS) i.e.LORENZO
- Knowledge of the Microsoft Packages
- General Office duties
- Skills & Ability
- IT skills
- Ability to deal sensitively and compassionately with a range of people
- Excellent telephony skills
- Flexibility to cope with changing needs of the job
- Eager to learn new skills
- Good communication skills
- Good organisational skills
- Ability to work alone and make judgements
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 3d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
A&E Administration Team Leader - Band 3
Permanent - 37.5 hours
As an A&E Administration Team Leader with supervisory and administration experience, you will demonstrate strong leadership skills to a team of A&E Receptionists and Same Day Emergency Care Clerks within the Emergency Department.
You and your team will provide a comprehensive administrative service for the A&E Department and within the Same Day Emergency Care units.
This will include ensuring safe staffing levels, compliance with Trust key performance indicators and supporting HR processes including return to work meetings and documentation, delivery of supervision to staff, support to deliver annual appraisals as well as recruitment to the team. You will be responsible for ensuring efficient, effective and high-quality administration functions within the service.
You will undertake support and training of Receptionists and Clerks within the service in order to ensure that systems are efficient and effective and data quality is maintained.
A flexible approach is essential, as is your ability to become a key contributor to the administrative team whilst using your initiative and adapting well to change.
Unsociable hours will be paid at an enhanced rate.
Main duties of the job
To be the first point of contact for service users / relatives making an initial enquiry into A&E reg
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