Team Lead - Operations B7
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 36
- Posted
- 27/08/2026
- Closes
- 13/09/2026
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Role summary
The Service Support Manager will lead the development, delivery, and continuous improvement of IT Service Desk services across NHS Greater Glasgow and Clyde and partner organisations. This role combines service leadership with technical expertise, particularly in ServiceNow, to enhance user experience and support processes. The post involves working closely with operational, technical, and business teams to ensure IT support services are effective, responsive, and aligned with organisational priorities. It focuses on improving digital services and delivering high-quality support.
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £52,845 – £61,466 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
Apply for job
Job reference:
257600
Salary:
Band 7 (£52,845 - £61,466)
Job closing date:
13/09/2026
Job Type:
Administrative Services
Location:
Westward House
Employment type:
Permanent
Hours Per Week:
36
Job posted date:
27/08/2026
Employer (NHS Board):
NHS Greater Glasgow & Clyde
Department:
Operations
Job Advert
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
The Service Support Manager will lead the development, delivery and continuous improvement of IT Service Desk services across NHS Greater Glasgow and Clyde and partner organisations. The post combines service leadership with technical expertise, particularly in ServiceNow, to improve user experience, enhance support processes and deliver high-quality digital services. The role involves working closely with operational, technical and business teams to ensure IT support services remain effective, responsive and aligned with organisational priorities.
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