Trainee Emergency Call Handler
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This vital role involves receiving and managing all incoming emergency calls for the London Ambulance Service. You will be the first point of contact for callers, some of whom may be distressed, requiring effective communication and interpersonal skills to obtain essential patient information. Using the Medical Priority Dispatch System (MPDS), you will assess patients and scenes, accurately recording details in a timely manner. The role requires remaining calm under pressure and covering a 24/7 rotating shift pattern.
Essential criteria
- Minimum of 3 GCSEs or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent
- Qualifications, Accreditations, Education
- Minimum of 3 GCSEs or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
London Ambulance Service NHS Trust
Trainee Emergency Call Handler
The closing date is 28 September 2026
Job summary
DO ** YOU THRIVE IN A HIGH PRESSURE ENVIRONMENT?**
WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL FOR AN EMERGENCY AMBULANCE?
BE THE VOICE TO REASSURE AND SUPPORT?
WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE?
IF ** SO, YOU COULD MAKE A DIFFERENCE!**
This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.
Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner. You will also be responsible for accurately recording essential patient information in a precise and timely manner.
Proposed assessment date: w/c 5th September
Proposed interview date: w/c 12th September
Please note you must hold:
- **Relevant English & Maths Qualifica
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