Assistant Patient Pathway Coordinator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 16/09/2026
- Closes
- 29/09/2026
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Role summary
The Assistant Patient Pathway Coordinator will be the primary administrative contact for patients, managing their journey from referral to discharge. This role involves working within a multi-disciplinary team to ensure smooth patient pathways, processing referrals, and using the 18-week RTT framework. The post holder will also handle data entry, prioritize tasks, and maintain high standards of customer service.
Essential criteria
- GCSE or equivalent in English and Maths, grades A-C
Desirable criteria
- Computer Literacy Course e.g. ECDL
- Experience of using Microsoft Office, including Word and Excel
- Exceptional customer service background
- Experience of working in the NHS or healthcare setting
- Accurate data entry, typing and checking skills
- Pays attention to detail
- Conflict resolution skills
- GCSE or equivalent in English and Maths, grades A-C
- Computer Literacy Course e.g. ECDL
- Experience of using Microsoft Office, including Word and Excel
- Exceptional customer service background
- Experience of working in the NHS or healthcare setting
- Accurate data entry, typing and checking skills
- Pays attention to detail
- Conflict resolution skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Kingston and Richmond NHS Foundation Trust
Assistant Patient Pathway Coordinator
The closing date is 29 September 2026
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
This is Fixed Term Post until February 2027
Main duties of the job
- Process and log all referrals in line with Trust Access Policy and specialty SOP
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- To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
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- Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
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- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
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- Ability to analyse and extract complex data sets from a number of different sources.
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- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
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- Work collaboratively as part of an integrated team.
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- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating t
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