SDEC Receptionist
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 24/08/2026
- Closes
- 07/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for an Emergency Department Receptionist within the Emergency Care Directorate's Administration Team at Ysbyty Glan Clwyd. The successful applicant will provide an efficient front-line service to the Same Day Emergency Care Unit, delivering high standards of customer care to patients, relatives, and carers. It requires flexibility, a positive attitude, good organisational skills, and excellent communication skills to handle sensitive and confidential patient information. Strict confidentiality and discretion are essential.
Essential criteria
- Up to GCSE standard for Maths and English or equivalent experience
Desirable criteria
- ECDL
- Experience of office and administration
- Experience of setting up and using filing/IT systems
- Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
- Previous NHS experience
- Experience in managing clinic diaries/appointment schedules
- Awareness of willingness to be involved in implementing change
- IT Computer Literate
- Effective communication skills
- Ability to speak Welsh (Level 3)
- Familiarity with GDPR regulations
- Other
- Team Player
- Work on own initiative
- Ability to motivate others
- Ability to organise work within the department
- Up to GCSE standard for Maths and English or equivalent experience
- ECDL
- Experience of office and administration
- Experience of setting up and using filing/IT systems
- Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
- Previous NHS experience
- Experience in managing clinic diaries/appointment schedules
- Awareness of willingness to be involved in implementing change
- IT Computer Literate
- Effective communication skills
- Ability to speak Welsh (Level 3)
- Familiarity with GDPR regulations
- Other
- Team Player
- Work on own initiative
- Ability to motivate others
- Ability to organise work within the department
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Betsi Cadwaladr University Health Board
SDEC Receptionist
The closing date is 07 September 2026
Job summary
The ability to speak Welsh is essential for this post
An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate's Administration Team at Ysbyty Glan Clwyd.
As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.
Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.
Overtime is available.
Main duties of the job
The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.
By the nature of the duties the post holder wi
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