Digital Telephony Engineer
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 19/08/2026
- Closes
- 13/09/2026
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Role summary
The Digital Telephony Engineer will be a key member of the Digital Services team, responsible for ensuring the availability, performance, and resilience of the Trust's telephony infrastructure across all sites and services. This role involves maintaining the security, reliability, and scalability of telephony systems to support clinical and corporate operations. The engineer will provide third-line support, maintenance, and development for information systems, computer, and server infrastructure. They will also participate in an out-of-hours on-call rota.
Essential criteria
- Please click 'apply now' to view the full person specification (there is no obligation to submit an application).
- Please click 'apply now' to view the full person specification (there is no obligation to submit an application).
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The Digital Telephony Analyst will be a key member of the Digital Services team, ensuring the availability, performance and resilience of the Trusts telephony infrastructure across all sites and services. This includes maintaining the security, reliability, and scalability of the Trusts telephony systems, enabling clinical and corporate systems to operate efficiently and securely.
Please refer to the attached job description and person specification for further details.
Main duties of the job
The Digital Operations Team are responsible for the provision and support of electronic information systems and the system infrastructure for the Trust and local external NHS organisations.
The Digital Telephony Analyst will be required to provide third line support, maintenance and development for the many information systems, computer and server infrastructure and operating systems.
The post holder will also provide second and third line out of hours on-call support on a rota basis.
- Maintenance and support of physical and virtual telephony infrastructure servers and services
- Maintenance and support of IVR, call queues and contact centres
- Implementation of new IVR, call queues and contact centres
- Provide expertise to the implementation and ongoing support of systems and services
- Contribute to the production of new methodologies and solutions as require
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